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Why this grade
This listing scored 73/100, which is a B. It lost the most ground on corroboration.
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 15 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Entry level Full Time
Position Overview The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre on a remote basis. Please note this is an opportunity for future opportunities within our network.
Reporting Structure This position reports to Lead, Call Centre.
Responsibilities As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to:
Client Care Duties
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts to meet call volume, service level and booking targets.
- Identify client needs ensure smooth client experience.
- Problem solving client concerns in a respective and helpful manner.
- Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately.
General
- CCA effectively communicates with all team members
- Strong phone and verbal communication skills along with active listening
- Client focused and adaptability to different personability types
- Understands the principles of proper medical record keeping and upholds the necessary standard
- Deals tactfully and respectfully with all difficult situations that arise
- Always maintains patient confidentiality
- Show respect, empathy, and kindness to all clients, and colleagues
Requirements
- High school diploma is required
- Ability to communicate effectively in French and English will be an asset.
- Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required.
- Excellent verbal and written communication skills is a must.
- Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp).
- Individuals must be able to work effectively without supervision
- Strong problem-solving capability and ability to manage time effectively
- Ability to connect with people in a genuine, friendly and compassionate manner.
Working Conditions Must be able to work remotely with access to a quiet space during working hours and reliable internet.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 13 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.