Description review
Technical Account Manager, Europe
Socket · Europe · back to the listing
HR standards
71/100
solid
Title ↔ description
88/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 51 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
•
Own post sales relationship as the main point of contact and technical advisor
•
Strategize with AEs on upsells, renewals and expansions
•
Relationship building and executive alignment with our Champions
•
Conducting Quarterly Business Reviews with strategic customers
•
Build measurable customer success plans
Onboarding & Implementation
•
Lead technical onboarding for new enterprise customers, from initial setup through full integration
•
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
•
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
•
Investigate and resolve integration, configuration, and compatibility issues
•
Respond to customer issues in dedicated Slack channels
•
Use logs and telemetry to identify root causes and document fixes
•
Escalate to Engineering when needed and follow through to resolution
Product Enablement
•
Run discovery conversations to understand customer goals and use cases
•
Translate complex product capabilities into practical, developer-friendly guidance
•
Conduct architecture reviews and security posture assessments
•
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
•
Bring technical feedback and field intelligence back to Product and Engineering
•
Surface patterns that inform roadmap priorities
•
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
•
6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
•
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
•
Background in application security, DevSecOps, or open-source ecosystems
•
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
•
Ability to read and reason about code (JavaScript, Python, TypeScript)
•
Familiarity with APIs, webhooks, and SaaS integration patterns
•
Hands-on experience with Package Managers
•
Comfort troubleshooting in production environments alongside engineering teams
•
Clear written and verbal communication with developers, security practitioners, and executives
•
Willingness to travel for customer and company meetings as needed
•
Must be located within EUROPE
Nice to Have
•
Experience with SCA, dependency management, or security scanning tools
•
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
•
Informational call with someone from our Talent team
•
Virtual f2f with our Head of Customer Engineering
•
Virtual f2f with a peer
•
Presentation
•
Final interview with our Founder & CEO
•
References
•
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
•
Market competitive salary bands
•
Meaningful equity program
•
Comprehensive health benefits for you and your family (99% coverage)
•
Flexible time-off, holidays, and winter shutdown to rest & recharge
•
Paid parental leave
•
Remote-first, with quarterly team off-sites
At Socket, we
•
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
•
Move with urgency and focus: We prioritize swift, decisive action.
•
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
•
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
•
Feel a strong sense of ownership: We wear many hats1 and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
•
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
•
Own post sales relationship as the main point of contact and technical advisor
•
Strategize with AEs on upsells, renewals and expansions
•
Relationship building and executive alignment with our Champions
•
Conducting Quarterly Business Reviews with strategic customers
•
Build measurable customer success plans
Onboarding & Implementation
•
Lead technical onboarding for new enterprise customers, from initial setup through full integration
•
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
•
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
•
Investigate and resolve integration, configuration, and compatibility issues
•
Respond to customer issues in dedicated Slack channels
•
Use logs and telemetry to identify root causes and document fixes
•
Escalate to Engineering when needed and follow through to resolution
Product Enablement
•
Run discovery conversations to understand customer goals and use cases
•
Translate complex product capabilities into practical, developer-friendly guidance
•
Conduct architecture reviews and security posture assessments
•
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
•
Bring technical feedback and field intelligence back to Product and Engineering
•
Surface patterns that inform roadmap priorities
•
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
•
6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
•
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
•
Background in application security, DevSecOps, or open-source ecosystems
•
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
•
Ability to read and reason about code (JavaScript, Python, TypeScript)
•
Familiarity with APIs, webhooks, and SaaS integration patterns
•
Hands-on experience with Package Managers
•
Comfort troubleshooting in production environments alongside engineering teams
•
Clear written and verbal communication with developers, security practitioners, and executives
•
Willingness to travel for customer and company meetings as needed
•
Must be located within EUROPE
Nice to Have
•
Experience with SCA, dependency management, or security scanning tools
•
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
•
Informational call with someone from our Talent team
•
Virtual f2f with our Head of Customer Engineering
•
Virtual f2f with a peer
•
Presentation
•
Final interview with our Founder & CEO
•
References
•
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
•
Market competitive salary bands
•
Meaningful equity program
•
Comprehensive health benefits for you and your family (99% coverage)
•
Flexible time-off, holidays, and winter shutdown to rest & recharge
•
Paid parental leave
•
Remote-first, with quarterly team off-sites
At Socket, we
•
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
•
Move with urgency and focus: We prioritize swift, decisive action.
•
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
•
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
•
Feel a strong sense of ownership: We wear many hats1 and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
•
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.