Description review
Manager Operations Escrow - Market Street Settlement Group LLC- Remote Northeast
Anywhere Real Estate Inc. · United States · back to the listing
HR standards
54/100
needs work
Title ↔ description
65/100
needs work
Reads as
Operations Manager
100% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
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What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Regional Operations Support Manager is a strategic partner dedicated to optimizing and supporting operational processes for escrow teams across multiple brands and states within assigned region. This role focuses on driving operational excellence, process standardization, and technology integration, while providing expert guidance and support to branch and regional escrow teams. This role collaborates closely with senior leadership, the National Operations Center, and cross-functional partners to ensure every operational touchpoint reflects the company’s values, vision, and commitment to service excellence.
Key Responsibilities
Operational Support & Process Optimization
• Analyze, refine, and standardize operational processes to increase efficiency and productivity for escrow assistants and closers in customer-facing roles.
• Collaborate with the National Operations Center (NOC) to develop and integrate standardized workflows between NOC and branches.
• Monitor and analyze operational KPIs to identify trends, drive performance, and implement improvements.
• Provide guidance, training, and support to regional escrow support departments, ensuring high team performance and job satisfaction.
Claims Management & Risk Mitigation
• Support escrow teams in the identification, resolution, and prevention of title claims.
• Implement proactive risk management strategies and ensure regulatory compliance in partnership with legal and underwriting teams.
Strategic Program Development
• Design and execute regional initiatives to enhance efficiency, profitability, and customer experience for escrow operations.
• Pilot innovative programs using a test-and-learn approach, iterating based on data and feedback.
Collaboration & Stakeholder Engagement
• Work closely with cross-functional teams, including sales, customer service, finance, compliance, and technology, to integrate process improvements and enhance customer satisfaction.
• Act as a resource and escalation point for regional leaders and branch teams.
Technology Integration & Innovation
• Champion adoption and integration of technology platforms to streamline escrow operations and improve customer experience.
• Support IT in developing or improving technology platforms used to close transactions.
• Evaluate and implement new technologies, including BOTs, AI tools, workflow dashboards, and reporting systems, to improve efficiency and accuracy.
• Utilize data analytics to uncover trends, track KPIs, and inform strategic initiatives.
Training & Documentation
• Develop comprehensive training programs to ensure staff proficiency in optimized processes.
• Maintain thorough documentation of operational procedures and updates.
• Foster a culture of teamwork, customer service, and continuous improvement.
Requirements
• 5+ years in title and escrow operations with multi-state oversight preferred.
• Proven expertise in operational support, process optimization, and risk mitigation.
• Strong leadership and team development skills in a support capacity.
• Experience in sales strategy and CRM utilization is a plus.
• Proficiency in operational tools, reporting platforms, and project management systems.
• Ability to travel regionally as needed.
Originally posted on Himalayas
Key Responsibilities
Operational Support & Process Optimization
• Analyze, refine, and standardize operational processes to increase efficiency and productivity for escrow assistants and closers in customer-facing roles.
• Collaborate with the National Operations Center (NOC) to develop and integrate standardized workflows between NOC and branches.
• Monitor and analyze operational KPIs to identify trends, drive performance, and implement improvements.
• Provide guidance, training, and support to regional escrow support departments, ensuring high team performance and job satisfaction.
Claims Management & Risk Mitigation
• Support escrow teams in the identification, resolution, and prevention of title claims.
• Implement proactive risk management strategies and ensure regulatory compliance in partnership with legal and underwriting teams.
Strategic Program Development
• Design and execute regional initiatives to enhance efficiency, profitability, and customer experience for escrow operations.
• Pilot innovative programs using a test-and-learn approach, iterating based on data and feedback.
Collaboration & Stakeholder Engagement
• Work closely with cross-functional teams, including sales, customer service, finance, compliance, and technology, to integrate process improvements and enhance customer satisfaction.
• Act as a resource and escalation point for regional leaders and branch teams.
Technology Integration & Innovation
• Champion adoption and integration of technology platforms to streamline escrow operations and improve customer experience.
• Support IT in developing or improving technology platforms used to close transactions.
• Evaluate and implement new technologies, including BOTs, AI tools, workflow dashboards, and reporting systems, to improve efficiency and accuracy.
• Utilize data analytics to uncover trends, track KPIs, and inform strategic initiatives.
Training & Documentation
• Develop comprehensive training programs to ensure staff proficiency in optimized processes.
• Maintain thorough documentation of operational procedures and updates.
• Foster a culture of teamwork, customer service, and continuous improvement.
Requirements
• 5+ years in title and escrow operations with multi-state oversight preferred.
• Proven expertise in operational support, process optimization, and risk mitigation.
• Strong leadership and team development skills in a support capacity.
• Experience in sales strategy and CRM utilization is a plus.
• Proficiency in operational tools, reporting platforms, and project management systems.
• Ability to travel regionally as needed.
Originally posted on Himalayas