Description review
Customer Service Advisor (Polish)
David Kennedy Recruitment · Portugal · back to the listing
HR standards
60/100
needs work
Title ↔ description
93/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 28 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisorfor their office in Lisbon.
Position: Customer Service Advisor
Location: Lisbon, Portugal
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
• Provide customer support through inbound calls and emails
• Deliver exceptional customer service and ensure customer satisfaction
• Handle customer enquiries via phone and email
• Strive for continuous improvement in customer satisfaction
• Prepare, maintain and review purchasing files accurately
• Communicate with customers via email or chat to provide product information
• Process customer orders
• Manage account cancellations
• Address and resolve customer complaints
• Identify cross-selling opportunities where relevant.
REQUIREMENTS:
• Native-level proficiency in Polish, with excellent written communication skills
• Good command of English (minimum B2 level)
• Strong customer service skills
• Excellent communication skills
• Customer-focused approach
• Ability to handle customer enquiries professionally
• Strong attention to detail and accuracy
• Ability to manage customer complaints effectively
• Experience in cross-selling is an advantage.
BENEFITS:
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Full-time employment in Lisbon
• Opportunity to work with a renowned international pet supplies company
• International and multicultural working environment
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!
Originally posted on Himalayas
Position: Customer Service Advisor
Location: Lisbon, Portugal
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
• Provide customer support through inbound calls and emails
• Deliver exceptional customer service and ensure customer satisfaction
• Handle customer enquiries via phone and email
• Strive for continuous improvement in customer satisfaction
• Prepare, maintain and review purchasing files accurately
• Communicate with customers via email or chat to provide product information
• Process customer orders
• Manage account cancellations
• Address and resolve customer complaints
• Identify cross-selling opportunities where relevant.
REQUIREMENTS:
• Native-level proficiency in Polish, with excellent written communication skills
• Good command of English (minimum B2 level)
• Strong customer service skills
• Excellent communication skills
• Customer-focused approach
• Ability to handle customer enquiries professionally
• Strong attention to detail and accuracy
• Ability to manage customer complaints effectively
• Experience in cross-selling is an advantage.
BENEFITS:
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Full-time employment in Lisbon
• Opportunity to work with a renowned international pet supplies company
• International and multicultural working environment
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!
Originally posted on Himalayas