Description review
Client Partner
Appen · Brazil, Spain · back to the listing
HR standards
48/100
poor
Title ↔ description
66/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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- Founding Customer Success Manager Clicks Health
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
About the Role
As a Client Partner, you’ll build and nurture high-value client relationships while ensuring the successful delivery of AI data projects. You’ll act as a trusted advisor, connecting client objectives to project execution and coordinating internal teams to deliver strong outcomes.
You’ll also help grow client accounts by identifying new opportunities, expanding project portfolios, and ensuring engagements are delivered profitably.
Your Impact
• Serve as a primary point of contact for key client stakeholders throughout the engagement.
• Define project approaches, deliverables, staffing needs, pricing considerations, and success criteria with internal teams.
• Manage scope, timelines, budgets, risks, and changes throughout the project lifecycle.
• Identify opportunities to expand services and renew engagements in partnership with Sales and Marketing.
• Lead performance and post-project reviews to evaluate business impact and strengthen future engagements.
Success in this role means clients see us as a trusted partner, projects deliver against expectations, and relationships contribute to retention, NPS, and sustainable revenue growth.
What You Bring
• Experience managing client relationships and projects in a professional AI, LLM, data, or related technology solutions environment.
• Relevant degree or equivalent professional experience (min 2+ years).
• Experience managing project scope, budgets, timelines, deliverables, and stakeholder expectations.
• Comfortable engaging with technical concepts in AI and data, and proactive about staying current on industry trends.
• Strong commercial and analytical skills, with the ability to evaluate opportunities and support profitable growth.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate complex information clearly.
• Ability to adapt to changing priorities and evolving client needs.
• Experience in project management, account growth, or strategic consulting.
• Comfort working with revenue/margin data and forecasting tools (e.g., Excel, pipeline systems) to produce and maintain accurate forecasts.
• Willingness to adjust working hours to maintain meaningful overlap with clients and colleagues across regions.
Compensation
Additional Information
Why You'll Love Working Here
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models.
You'll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You'll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.
About Appen
Appen has been a leader in AI training data for over 30 years1 . We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.
As a Client Partner, you’ll build and nurture high-value client relationships while ensuring the successful delivery of AI data projects. You’ll act as a trusted advisor, connecting client objectives to project execution and coordinating internal teams to deliver strong outcomes.
You’ll also help grow client accounts by identifying new opportunities, expanding project portfolios, and ensuring engagements are delivered profitably.
Your Impact
• Serve as a primary point of contact for key client stakeholders throughout the engagement.
• Define project approaches, deliverables, staffing needs, pricing considerations, and success criteria with internal teams.
• Manage scope, timelines, budgets, risks, and changes throughout the project lifecycle.
• Identify opportunities to expand services and renew engagements in partnership with Sales and Marketing.
• Lead performance and post-project reviews to evaluate business impact and strengthen future engagements.
Success in this role means clients see us as a trusted partner, projects deliver against expectations, and relationships contribute to retention, NPS, and sustainable revenue growth.
What You Bring
• Experience managing client relationships and projects in a professional AI, LLM, data, or related technology solutions environment.
• Relevant degree or equivalent professional experience (min 2+ years).
• Experience managing project scope, budgets, timelines, deliverables, and stakeholder expectations.
• Comfortable engaging with technical concepts in AI and data, and proactive about staying current on industry trends.
• Strong commercial and analytical skills, with the ability to evaluate opportunities and support profitable growth.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate complex information clearly.
• Ability to adapt to changing priorities and evolving client needs.
• Experience in project management, account growth, or strategic consulting.
• Comfort working with revenue/margin data and forecasting tools (e.g., Excel, pipeline systems) to produce and maintain accurate forecasts.
• Willingness to adjust working hours to maintain meaningful overlap with clients and colleagues across regions.
Compensation
Additional Information
Why You'll Love Working Here
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models.
You'll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You'll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.
About Appen
Appen has been a leader in AI training data for over 30 years1 . We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.