Description review
Hospital Billing Senior Application Advisor
Nordic Global · United States · back to the listing
HR standards
51/100
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Title ↔ description
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no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Make a difference. Be happy. Grow your career.
SENIOR APPLICATION ADVISOR - MANAGED SERVICES1
The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
Key Responsibilities
They will be responsible for, but not be limited to:
• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
Growth and Mentorship
• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement
Skills and Experience
• Required - Epic Hospital Billing and Professional Billing certificate
• Post-secondary education or equivalent experience required
• Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices
Additional Details
• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas
SENIOR APPLICATION ADVISOR - MANAGED SERVICES1
The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
Key Responsibilities
They will be responsible for, but not be limited to:
• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
Growth and Mentorship
• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement
Skills and Experience
• Required - Epic Hospital Billing and Professional Billing certificate
• Post-secondary education or equivalent experience required
• Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices
Additional Details
• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas