Description review
Head of Client Delivery
Pavago · United States · back to the listing
HR standards
56/100
needs work
Title ↔ description
77/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 39 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
• Ensure clients achieve measurable outcomes and time-to-value
• Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
• Act as the primary owner for client success, satisfaction, and retention
• Serve as a trusted advisor to client stakeholders
• Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
• Partner with Sales, Product, and Engineering on implementations and custom use cases
• Translate business goals into technical workflows and execution plans
• Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
• Build and refine client delivery processes, playbooks, and SOPs
• Identify risks early and proactively prevent delivery issues
• Help scale the Client Delivery and Success function
Leadership & Collaboration
• Align cross-functional teams across delivery, product, and go-to-market
• Contribute to long-term strategy for retention and expansion
• Drive continuous improvement through data, feedback, and insights
Requirements
• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
• Strong understanding of GTM systems, automation workflows, and integrations
• Experience working directly with clients in high-stakes, outcome-driven environments
• Strong communication skills with both technical and non-technical stakeholders
• Proven problem-solving and risk management capabilities
• Comfortable working remote during U.S. business hours
Nice to Have
• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scaling client delivery or post-sales functions
• Experience managing complex technical implementations and integrations
• Bachelor’s degree in Business, Engineering, Computer Science, or related field
Tools & Tech
• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools
Why Join
• Own and lead client delivery and success at scale
• Work at the intersection of AI, automation, and GTM systems
• Direct impact on client outcomes, retention, and growth
• High-ownership leadership role in a fast-growing environment
• Fully remote role with strategic influence and execution responsibility
What Success Looks Like
• Strong client onboarding and implementation success rates
• Faster time-to-value and adoption milestones
• High client satisfaction and retention
• Reduced delivery risks and escalations
• Growth through account expansion and long-term client success
Apply Now1
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now2 and help build a high-performing, client-focused delivery function.
Originally posted on Himalayas
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
• Ensure clients achieve measurable outcomes and time-to-value
• Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
• Act as the primary owner for client success, satisfaction, and retention
• Serve as a trusted advisor to client stakeholders
• Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
• Partner with Sales, Product, and Engineering on implementations and custom use cases
• Translate business goals into technical workflows and execution plans
• Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
• Build and refine client delivery processes, playbooks, and SOPs
• Identify risks early and proactively prevent delivery issues
• Help scale the Client Delivery and Success function
Leadership & Collaboration
• Align cross-functional teams across delivery, product, and go-to-market
• Contribute to long-term strategy for retention and expansion
• Drive continuous improvement through data, feedback, and insights
Requirements
• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
• Strong understanding of GTM systems, automation workflows, and integrations
• Experience working directly with clients in high-stakes, outcome-driven environments
• Strong communication skills with both technical and non-technical stakeholders
• Proven problem-solving and risk management capabilities
• Comfortable working remote during U.S. business hours
Nice to Have
• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scaling client delivery or post-sales functions
• Experience managing complex technical implementations and integrations
• Bachelor’s degree in Business, Engineering, Computer Science, or related field
Tools & Tech
• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools
Why Join
• Own and lead client delivery and success at scale
• Work at the intersection of AI, automation, and GTM systems
• Direct impact on client outcomes, retention, and growth
• High-ownership leadership role in a fast-growing environment
• Fully remote role with strategic influence and execution responsibility
What Success Looks Like
• Strong client onboarding and implementation success rates
• Faster time-to-value and adoption milestones
• High client satisfaction and retention
• Reduced delivery risks and escalations
• Growth through account expansion and long-term client success
Apply Now1
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now2 and help build a high-performing, client-focused delivery function.
Originally posted on Himalayas