Description review
Email Support Specialist
Remote Recruitment · South Africa · back to the listing
HR standards
83/100
solid
Title ↔ description
92/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
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What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
• Answer customer emails clearly and accurately within agreed response times
• Investigate issues and follow them through to resolution
• Keep ticket records, tags and notes accurate
• Escalate complex cases with a clear written summary
• Spot recurring problems and flag them to the team
• Contribute to help articles and saved reply templates
What you'll need
• Experience in an email, ticket or written customer support role
• Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
• Excellent written English with a natural, professional tone
• Comfortable working to response-time targets
• A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
• Experience supporting a UK or international customer base
• Familiarity with a knowledge base or help centre
• Experience with live chat alongside email
What's on offer
• 100% remote — work from anywhere in South Africa
• Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
• Long-term placement with a stable UK employer
• Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
• Answer customer emails clearly and accurately within agreed response times
• Investigate issues and follow them through to resolution
• Keep ticket records, tags and notes accurate
• Escalate complex cases with a clear written summary
• Spot recurring problems and flag them to the team
• Contribute to help articles and saved reply templates
What you'll need
• Experience in an email, ticket or written customer support role
• Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
• Excellent written English with a natural, professional tone
• Comfortable working to response-time targets
• A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
• Experience supporting a UK or international customer base
• Familiarity with a knowledge base or help centre
• Experience with live chat alongside email
What's on offer
• 100% remote — work from anywhere in South Africa
• Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
• Long-term placement with a stable UK employer
• Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas