Description review
Supply Partnership Manager
Nash · USA · back to the listing
HR standards
51/100
needs work
Title ↔ description
58/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About the Role
We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability.
The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions.
Responsibilities:
•
Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
•
Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
•
Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
•
Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
•
Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
•
Leverage the existing data structure to drive best practices and insights for performance improvement
•
Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes
Qualifications (Must-Have):
•
5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
•
Proven success owning strategic relationships and driving growth and operational excellence
•
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
•
Experience advising product/engineering leaders and translating technical concepts into business outcomes.
•
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
•
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
•
Excellent communication and executive-presence skills.
Nice-to-Have:
•
Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
•
Experience in high-growth startups or enterprise retail environments.
•
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
•
Background in consultative roles involving both technical depth and commercial accountability.
More about Nash
Nash is the platform that powers modern logistics.
Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line.
Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion.
We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it.
Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco.
What You’ll Love About Us
✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance for US employees
We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability.
The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions.
Responsibilities:
•
Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
•
Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
•
Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
•
Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
•
Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
•
Leverage the existing data structure to drive best practices and insights for performance improvement
•
Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes
Qualifications (Must-Have):
•
5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
•
Proven success owning strategic relationships and driving growth and operational excellence
•
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
•
Experience advising product/engineering leaders and translating technical concepts into business outcomes.
•
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
•
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
•
Excellent communication and executive-presence skills.
Nice-to-Have:
•
Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
•
Experience in high-growth startups or enterprise retail environments.
•
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
•
Background in consultative roles involving both technical depth and commercial accountability.
More about Nash
Nash is the platform that powers modern logistics.
Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line.
Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion.
We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it.
Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco.
What You’ll Love About Us
✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance for US employees