Description review
Client Engagement Director
AVIA · United States · back to the listing
HR standards
54/100
needs work
Title ↔ description
54/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
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What the listing never says
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Position & Purpose Summary
At AVIA, the Client Engagement Director plays a pivotal role in strengthening the Client Engagement (CE) function by designing and building scalable systems, managing high-impact Member programs, and ensuring consistent delivery of value across the Network.
This role combines operational leadership with process innovation to ensure Members experience consistent, high-value interactions with the AVIA Network and to enable account owners to focus on strategic client relationships.
Through data-driven insights, streamlined processes, and program execution, this role is critical to delivering AVIA’s mission of accelerating digital transformation in healthcare.
So Who is AVIA?
AVIA is the nation’s leading digital transformation partner for health systems. AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance. Through AVIA’s two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA at .
Your contributions will be…
• Build and maintain scalable processes and frameworks that give account owners and leadership visibility into strength of Member relationships and insights into future engagements and/or opportunities
• Own the growth and health of assigned member relationships, developing account strategies that deepen engagement, increase utilization of AVIA's portfolio, and support member retention and expansion.
• Assure Hubspot data integrity of active Members and campaigns, reporting, and process enhancements in partnership with Marketing and vendors
• Improve consistency and accountability across CE through establishing and managing team meeting agendas, Member check-in agendas, Member communication and presentation templates
• Leverage collaboration tools (e.g., Slack, Google Drive, Notion) to enhance visibility and align on responsibilities and accountabilities
• Powering up AVIA Network Experience
• Lead the operations and continuous improvement of AVIA’s Network convening events, including virtual and in-person gatherings, to deliver consistent value and insights aligned with Member priorities
• Strengthen peer-to-peer and Network engagement - driving collaboration, knowledge sharing, and visibility of Network insights on the AVIA Network Hub
• Design and manage registration workflows, Hubspot integration, attendee communications, and data reporting to ensure a smooth attendee experience and accurate insight capture for CE & leadership
You're excited about AVIA and this opportunity because…
• You want to make an outsized investment of your time and talent in a growing company.
• We are each expected to be creative.
• You appreciate that we are genuinely committed to our clients and mission.
• We are a group of passionate, high-achieving, and results-oriented team members, but we also love to laugh, brainstorm big ideas, and celebrate shared successes.
AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Originally posted on Himalayas
At AVIA, the Client Engagement Director plays a pivotal role in strengthening the Client Engagement (CE) function by designing and building scalable systems, managing high-impact Member programs, and ensuring consistent delivery of value across the Network.
This role combines operational leadership with process innovation to ensure Members experience consistent, high-value interactions with the AVIA Network and to enable account owners to focus on strategic client relationships.
Through data-driven insights, streamlined processes, and program execution, this role is critical to delivering AVIA’s mission of accelerating digital transformation in healthcare.
So Who is AVIA?
AVIA is the nation’s leading digital transformation partner for health systems. AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance. Through AVIA’s two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA at .
Your contributions will be…
• Build and maintain scalable processes and frameworks that give account owners and leadership visibility into strength of Member relationships and insights into future engagements and/or opportunities
• Own the growth and health of assigned member relationships, developing account strategies that deepen engagement, increase utilization of AVIA's portfolio, and support member retention and expansion.
• Assure Hubspot data integrity of active Members and campaigns, reporting, and process enhancements in partnership with Marketing and vendors
• Improve consistency and accountability across CE through establishing and managing team meeting agendas, Member check-in agendas, Member communication and presentation templates
• Leverage collaboration tools (e.g., Slack, Google Drive, Notion) to enhance visibility and align on responsibilities and accountabilities
• Powering up AVIA Network Experience
• Lead the operations and continuous improvement of AVIA’s Network convening events, including virtual and in-person gatherings, to deliver consistent value and insights aligned with Member priorities
• Strengthen peer-to-peer and Network engagement - driving collaboration, knowledge sharing, and visibility of Network insights on the AVIA Network Hub
• Design and manage registration workflows, Hubspot integration, attendee communications, and data reporting to ensure a smooth attendee experience and accurate insight capture for CE & leadership
You're excited about AVIA and this opportunity because…
• You want to make an outsized investment of your time and talent in a growing company.
• We are each expected to be creative.
• You appreciate that we are genuinely committed to our clients and mission.
• We are a group of passionate, high-achieving, and results-oriented team members, but we also love to laugh, brainstorm big ideas, and celebrate shared successes.
AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Originally posted on Himalayas