Description review
Partner Success Manager (Los Angeles - Remote)
Tutored by Teachers · United States · back to the listing
HR standards
58/100
needs work
Title ↔ description
82/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can support Los Angeles locally! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
• 3-5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externally
• Willingness to travel up to 40% of work week
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
• Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment
• Company-owned laptop
• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
Originally posted on Himalayas
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can support Los Angeles locally! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
• 3-5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externally
• Willingness to travel up to 40% of work week
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
• Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment
• Company-owned laptop
• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
Originally posted on Himalayas