Description review
Mental Health Patient Coordinator - Remote - Full Time
PM Pediatric Care · United States · back to the listing
HR standards
55/100
needs work
Title ↔ description
61/100
needs work
Reads as
Customer Support
91% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 24 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
The Mental Health Patient Coordinator coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Compensation range: $50,000
Spanish Speaking Preferred
Schedule: (three different schedules available until filled)
Mondays - Fridays 11:00am - 7:00pm EST
Mondays - Fridays 12:00pm - 8:00pm EST
Mondays - Fridays 1:00pm - 9:00pm EST
Description
• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned1 or identified based on patient needs.
• Ability to adhere to quality and productivity standards.
Qualifications
• Experience with insurance eligibility.
• Bilingual Spanishrequired.
• Bachelor’s degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in ateam drivenenvironment.
Compensation:
Role DependentThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
Originally posted on Himalayas
We're committed to bringing passion and customer focus to the business.
Summary
The Mental Health Patient Coordinator coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Compensation range: $50,000
Spanish Speaking Preferred
Schedule: (three different schedules available until filled)
Mondays - Fridays 11:00am - 7:00pm EST
Mondays - Fridays 12:00pm - 8:00pm EST
Mondays - Fridays 1:00pm - 9:00pm EST
Description
• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned1 or identified based on patient needs.
• Ability to adhere to quality and productivity standards.
Qualifications
• Experience with insurance eligibility.
• Bilingual Spanishrequired.
• Bachelor’s degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in ateam drivenenvironment.
Compensation:
Role DependentThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
Originally posted on Himalayas