Description review
Director, Account Management (US, Virtual, NOAM)
BCD Travel · United States · back to the listing
HR standards
56/100
needs work
Title ↔ description
79/100
solid
Reads as
Customer Success Manager
97% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
The listing, marked up
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Director, Account Management (Remote)
Full time, United States (Needs to work Eastern or Central hours)
You will be responsible for managing a team of program managers or a major account. You will help achieve the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation.
As a Director, Account Management, you will
• Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders
• Ensure multi-level, strategic client relationships are being established
• Support the development of client and department budget
• Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
• Explore opportunities to expand client servicing relationships through (regional or global) expansion
• Negotiate all client contract terms consistent with company approval processes and commercial policy promptly
About you
• Prior management work experience in the business travel industry
• Experience as an account manager in a corporate environment
• Highly effective written, oral, and presentation skills
• Computer literate in business software applications
• Ability and willingness to travel on a regular basis
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
•
•
•
•
You’ll be offered
• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Account Management is between $125,000 and $138,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now1 !
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
Originally posted on Himalayas
Director, Account Management (Remote)
Full time, United States (Needs to work Eastern or Central hours)
You will be responsible for managing a team of program managers or a major account. You will help achieve the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation.
As a Director, Account Management, you will
• Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders
• Ensure multi-level, strategic client relationships are being established
• Support the development of client and department budget
• Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
• Explore opportunities to expand client servicing relationships through (regional or global) expansion
• Negotiate all client contract terms consistent with company approval processes and commercial policy promptly
About you
• Prior management work experience in the business travel industry
• Experience as an account manager in a corporate environment
• Highly effective written, oral, and presentation skills
• Computer literate in business software applications
• Ability and willingness to travel on a regular basis
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
•
•
•
•
You’ll be offered
• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Account Management is between $125,000 and $138,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now1 !
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
Originally posted on Himalayas