Description review
Field Liaison - Patient Access
United-Biosource-Corporation · United States · back to the listing
HR standards
50/100
needs work
Title ↔ description
56/100
needs work
Reads as
Customer Support
88% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 36 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
As a pharmaceutical support industry leader, UBCis devoted toempowering health solutions for a better tomorrow. We takeprideinimprovingpatient outcomes andadvancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewardingcareer journey with UBC!Growyour career while making a meaningfulimpacton theworldaround you.UBCfosters a culture built on our Core Valuesbeing:Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in aninclusive workplacethat fosters creativity.If you are seeking a career that willchallenge, inspire,andrewardyou, join us atUBC!
The Field Liaison builds and maintains relationships as the single point of contact with the field teams for high-volume, key account manufacturers for an assigned territory. Provides SME support for complex patient / provider clinical and reimbursement issues. Represents UBC at manufacturer hosted conferences. Gathers, analyses and reports case trend data for Quarterly Business Reviews and other reports as required by the manufacturer and assigned by the manager. Builds strong relationships with field-based partners. Primary contacts are frequently individuals representing other departments and/or representing the manufacturer; work is in pursuit of or to provide information or data on matters of importance to the caller.
Specific job duties:
• Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned prescriber offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify affordability options for patients.
• Assists manufacturer field teams in implementation of program launch and ongoing therapy utilization through education and training materials that aid in processing referrals.
• Provides Program Specific Processes (PSP) support and other special projects to enhance program workflows, reimbursement activities, and on-going utilization.
• Gathers, analyses, and prepares data, including case trends, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.
Skills and Qualifications:
• Associate or bachelor’s degree preferred
• 2-4 years of relevant working experience
• Previous experience in the PBM and/or healthcare industry preferred
• Demonstrated team lead experience preferred
• Demonstrated customer service resolution skills
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail and ability to multi-task
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Other duties, as assigned
Benefits:
At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.
Here are some of the exciting perks UBC offers:
• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement Flexible work environment
• PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs
UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
8 hour shift between the hours of 8:00AM - 8:00PM; start times will vary depending on need
Training (6 weeks) hours are 8:00am-5:00pm ESTOriginally posted on Himalayas
Embark on a rewardingcareer journey with UBC!Growyour career while making a meaningfulimpacton theworldaround you.UBCfosters a culture built on our Core Valuesbeing:Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in aninclusive workplacethat fosters creativity.If you are seeking a career that willchallenge, inspire,andrewardyou, join us atUBC!
The Field Liaison builds and maintains relationships as the single point of contact with the field teams for high-volume, key account manufacturers for an assigned territory. Provides SME support for complex patient / provider clinical and reimbursement issues. Represents UBC at manufacturer hosted conferences. Gathers, analyses and reports case trend data for Quarterly Business Reviews and other reports as required by the manufacturer and assigned by the manager. Builds strong relationships with field-based partners. Primary contacts are frequently individuals representing other departments and/or representing the manufacturer; work is in pursuit of or to provide information or data on matters of importance to the caller.
Specific job duties:
• Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned prescriber offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify affordability options for patients.
• Assists manufacturer field teams in implementation of program launch and ongoing therapy utilization through education and training materials that aid in processing referrals.
• Provides Program Specific Processes (PSP) support and other special projects to enhance program workflows, reimbursement activities, and on-going utilization.
• Gathers, analyses, and prepares data, including case trends, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.
Skills and Qualifications:
• Associate or bachelor’s degree preferred
• 2-4 years of relevant working experience
• Previous experience in the PBM and/or healthcare industry preferred
• Demonstrated team lead experience preferred
• Demonstrated customer service resolution skills
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail and ability to multi-task
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Other duties, as assigned
Benefits:
At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.
Here are some of the exciting perks UBC offers:
• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement Flexible work environment
• PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs
UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
8 hour shift between the hours of 8:00AM - 8:00PM; start times will vary depending on need
Training (6 weeks) hours are 8:00am-5:00pm ESTOriginally posted on Himalayas