Description review
Customer Support Advisor - Oura (Remote in Portugal )
Otonomee · Portugal · back to the listing
HR standards
79/100
solid
Title ↔ description
89/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 36 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
about the role
We are looking for a Customer Support Advisor to join the team in Portugal.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
Hours of Support : rotational shifts between 8am - 8pm Including weekends
Salary : 15250.00 paid in 14 instalments
WHAT YOU'LL BE DOING
Customer Support:
• Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
• Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Customer Interaction:
• Deliver premium customer service through chat, email and phone channels.
• Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Proactive Problem-Solving:
• Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
• Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
Product Knowledge:
• Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers.
• Contribute to the creation and updating of knowledge base articles for internal and customer reference.
Empathy and Communication:
• Demonstrate empathy and active listening skills during customer interactions.
• Communicate complex concepts in a clear and understandable manner.
Quality Assurance:
• Adhere to established quality standards in all customer interactions.
• Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
The recruitment process
• 30 min Teams interview with the Recruitment Team
• Language test if applicable to the role
• 45 min Teams interview with the Hiring Team
your profile
Your profile
• Minimum of 2-3 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels
• Experience in supporting and troubleshooting technical queries
• Have a growth, curious mindset, and ability to adapt to changing policies and guidelines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in troubleshooting orders, shipping, connectivity, and operational issues.
• Excellent English written and verbal communication skills to C2 level
• Experience in supporting US and or/UK customers and advantage
• Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
• Demonstrate ability to handle challenging customer interactions with professionalism.
why us?
• Work form Home opportunity based in Portugal
• An Oura Ring so that you can provide great customer support
• Internet Allowance of €20 per month
• Meal Card Allowance of €10.46 per working day
• A Permanent Employment Contract
• Equipment provided
• Home office allowance (Once off pay and claim to help you set up your home office)
• A Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings
• Autonomy and Responsibility
Originally posted on Himalayas
We are looking for a Customer Support Advisor to join the team in Portugal.
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
Hours of Support : rotational shifts between 8am - 8pm Including weekends
Salary : 15250.00 paid in 14 instalments
WHAT YOU'LL BE DOING
Customer Support:
• Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
• Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Customer Interaction:
• Deliver premium customer service through chat, email and phone channels.
• Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Proactive Problem-Solving:
• Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
• Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
Product Knowledge:
• Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers.
• Contribute to the creation and updating of knowledge base articles for internal and customer reference.
Empathy and Communication:
• Demonstrate empathy and active listening skills during customer interactions.
• Communicate complex concepts in a clear and understandable manner.
Quality Assurance:
• Adhere to established quality standards in all customer interactions.
• Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
The recruitment process
• 30 min Teams interview with the Recruitment Team
• Language test if applicable to the role
• 45 min Teams interview with the Hiring Team
your profile
Your profile
• Minimum of 2-3 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels
• Experience in supporting and troubleshooting technical queries
• Have a growth, curious mindset, and ability to adapt to changing policies and guidelines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in troubleshooting orders, shipping, connectivity, and operational issues.
• Excellent English written and verbal communication skills to C2 level
• Experience in supporting US and or/UK customers and advantage
• Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
• Demonstrate ability to handle challenging customer interactions with professionalism.
why us?
• Work form Home opportunity based in Portugal
• An Oura Ring so that you can provide great customer support
• Internet Allowance of €20 per month
• Meal Card Allowance of €10.46 per working day
• A Permanent Employment Contract
• Equipment provided
• Home office allowance (Once off pay and claim to help you set up your home office)
• A Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings
• Autonomy and Responsibility
Originally posted on Himalayas