Description review
CX Associate - German (Voice)
Magic · Portugal · back to the listing
HR standards
66/100
needs work
Title ↔ description
83/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
•
Language: Must be fluent in German and English and can convey key conversational points concisely.
•
Shift Timing:Availability to work weekends or having split-offs
•
Must be legally resident in and working from Portugal. This role handles EU data and the work cannot be performed from outside the EU.
Soft Skills
•
Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
•
Mindset: Can calmly handle uncertainty and rapidly changing situations.
•
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
• 100% work-from-home setup
• Hands-on support
• Training opportunities
Originally posted on Himalayas
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
•
Language: Must be fluent in German and English and can convey key conversational points concisely.
•
Shift Timing:Availability to work weekends or having split-offs
•
Must be legally resident in and working from Portugal. This role handles EU data and the work cannot be performed from outside the EU.
Soft Skills
•
Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
•
Mindset: Can calmly handle uncertainty and rapidly changing situations.
•
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
• 100% work-from-home setup
• Hands-on support
• Training opportunities
Originally posted on Himalayas