Description review
Customer Service Representative
Bryq · Spain · back to the listing
HR standards
65/100
needs work
Title ↔ description
95/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
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What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.
Key Responsibilities
• Respond to client enquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot platform issues and escalate to technical teams where necessary
• Guide new users through the Bryq platform and help them get set up
• Log and track client interactions accurately in the CRM system
• Identify common issues and share feedback with the product team to improve the client experience
• Meet individual and team service level targets for response time and resolution quality
• Support onboarding of new client accounts alongside the Customer Success team
Requirements
Required Qualifications
• 1–3 years of experience in a customer service, support, or client-facing role
• Strong written and verbal communication skills in English
• Ability to manage multiple enquiries simultaneously without losing attention to detail
• Comfortable working with digital tools and learning new software quickly
• Secondary education or above
Preferred (Nice to Have)
• Experience in a SaaS, HR technology, or recruitment environment
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
• A second European language
• Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly
Benefits
• Competitive salary with performance-based bonus
• Fully remote or hybrid working options
• 25 days annual leave plus public holidays
• Access to professional development budget
• Health and wellness allowance
• A team that values your input and gives you room to grow
Originally posted on Himalayas
Key Responsibilities
• Respond to client enquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot platform issues and escalate to technical teams where necessary
• Guide new users through the Bryq platform and help them get set up
• Log and track client interactions accurately in the CRM system
• Identify common issues and share feedback with the product team to improve the client experience
• Meet individual and team service level targets for response time and resolution quality
• Support onboarding of new client accounts alongside the Customer Success team
Requirements
Required Qualifications
• 1–3 years of experience in a customer service, support, or client-facing role
• Strong written and verbal communication skills in English
• Ability to manage multiple enquiries simultaneously without losing attention to detail
• Comfortable working with digital tools and learning new software quickly
• Secondary education or above
Preferred (Nice to Have)
• Experience in a SaaS, HR technology, or recruitment environment
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
• A second European language
• Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly
Benefits
• Competitive salary with performance-based bonus
• Fully remote or hybrid working options
• 25 days annual leave plus public holidays
• Access to professional development budget
• Health and wellness allowance
• A team that values your input and gives you room to grow
Originally posted on Himalayas