Description review
Crisis Helpline Responder Indonesia (Full Time)
intellect · Indonesia · back to the listing
HR standards
56/100
needs work
Title ↔ description
84/100
solid
Reads as
Unclear
no confident match
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We're looking for a full time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Conducting risk assessments, including lethality assessment for suicide cases
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Requirements
• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
• Completed training in Crisis Intervention or Suicide Prevention
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
• Has the appropriate insurances required by your country
• Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
Plus Points if you:
• have a background in mental health or emergency services
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance
Originally posted on Himalayas
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Conducting risk assessments, including lethality assessment for suicide cases
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Requirements
• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
• Completed training in Crisis Intervention or Suicide Prevention
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
• Has the appropriate insurances required by your country
• Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
Plus Points if you:
• have a background in mental health or emergency services
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance
Originally posted on Himalayas