Description review
Plan Manager - Health Account Solutions
Voya Financial · United States · back to the listing
HR standards
65/100
needs work
Title ↔ description
71/100
solid
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
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What the listing never says
- 32 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now1
Get to Know the Opportunity:
The Health Account Solutions (HAS) Plan Manager serves as the primary operational relationship manager for assigned employer clients and benefit programs, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, Lifestyle Spending Accounts (LSAs), COBRA, Direct Bill, and related consumer-directed health products.
This role is responsible for ensuring accurate administration of client programs, driving operational excellence, resolving service issues, coordinating cross-functional support, and enhancing client satisfaction and retention. The Plan Manager acts as a trusted advisor and advocate for clients while serving as the liaison between clients and internal operational teams.
Please Note: This position allows remote work from home but will require occasional travel.
The Contributions You'll Make:
• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.
• Monitor operational performance and ensure timely completion of client requests.
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements.
• Represent the voice of the client during operational discussions and process improvement initiatives.
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.
• Partner with operational leaders to streamline processes and eliminate recurring pain points.
• Contribute to development and enhancement of client-facing tools, reporting, and service models.
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency.
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members.
• Contribute to standard operating procedures, training materials, and knowledge documentation.
• Perform other duties as assigned2
Minimum Knowledge and Experience:
• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
• 3+ years of experience in employee benefits, insurance operations, client service
• Strong customer service, communication, and problem solving skills
• Demonstrated ability to manage multiple priorities in fast-paced environment
• Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$56,220 - $70,280 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
•
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
•
Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
•
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
•
Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
•
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
Originally posted on Himalayas
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now1
Get to Know the Opportunity:
The Health Account Solutions (HAS) Plan Manager serves as the primary operational relationship manager for assigned employer clients and benefit programs, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, Lifestyle Spending Accounts (LSAs), COBRA, Direct Bill, and related consumer-directed health products.
This role is responsible for ensuring accurate administration of client programs, driving operational excellence, resolving service issues, coordinating cross-functional support, and enhancing client satisfaction and retention. The Plan Manager acts as a trusted advisor and advocate for clients while serving as the liaison between clients and internal operational teams.
Please Note: This position allows remote work from home but will require occasional travel.
The Contributions You'll Make:
• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.
• Monitor operational performance and ensure timely completion of client requests.
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements.
• Represent the voice of the client during operational discussions and process improvement initiatives.
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.
• Partner with operational leaders to streamline processes and eliminate recurring pain points.
• Contribute to development and enhancement of client-facing tools, reporting, and service models.
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency.
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members.
• Contribute to standard operating procedures, training materials, and knowledge documentation.
• Perform other duties as assigned2
Minimum Knowledge and Experience:
• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
• 3+ years of experience in employee benefits, insurance operations, client service
• Strong customer service, communication, and problem solving skills
• Demonstrated ability to manage multiple priorities in fast-paced environment
• Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$56,220 - $70,280 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
•
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
•
Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
•
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
•
Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
•
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
Originally posted on Himalayas