Description review
Implemenation Analyst
GovPilot · Canada · back to the listing
HR standards
59/100
needs work
Title ↔ description
65/100
needs work
Reads as
Unclear
no confident match
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
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- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 34 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About GovPilot:
GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.
We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!
What We Offer:
• Competitive salary.
• Unlimited PTO for United States, Accrued PTO for Canada.
• Remote Workforce
• Comprehensive health, dental, and vision insurance for the United States.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.
What This Job Can Offer You
Complex and meaningful challenges, helping local governments successfully adopt technology that makes their communities healthier and safer.
• Direct, visible impact on customer success. You'll be a key part of turning a signed contract into a government agency that's up and running on Hedgerow.
• A lot of freedom to organize your work and life. We focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
• Competitive salary, unlimited PTO, and a set of benefits.
• A supportive work environment where you can grow and challenge yourself to do your best work.
What You'll Do
• Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
• Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
• Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements.
• Strong understanding of SaaS platforms, cloud environments, and data management principles required.
• Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
• Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures.
• Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
• Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
• Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
• Document implementation processes and contribute to internal playbooks to improve future onboarding.
What You Bring
• 5+ years of experience in implementation or onboarding of SaaS solutions.
• Ability to manage multiple customer implementations simultaneously.
• Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
• Working knowledge of SQL (queries and report writing across relational databases).
• Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work.
• Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff.
• Proficiency with tools like HubSpot, or similar CRM/project management platforms.
• A problem-solving mindset and comfort navigating ambiguity.
What Makes You Stand Out
• Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
• Experience implementing SaaS solutions for local governments or public health/environmental agencies.
• Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation).
• Self-motivated, detail-oriented, and driven to see a project through to a successful launch.
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Originally posted on Himalayas
GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.
We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!
What We Offer:
• Competitive salary.
• Unlimited PTO for United States, Accrued PTO for Canada.
• Remote Workforce
• Comprehensive health, dental, and vision insurance for the United States.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.
What This Job Can Offer You
Complex and meaningful challenges, helping local governments successfully adopt technology that makes their communities healthier and safer.
• Direct, visible impact on customer success. You'll be a key part of turning a signed contract into a government agency that's up and running on Hedgerow.
• A lot of freedom to organize your work and life. We focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
• Competitive salary, unlimited PTO, and a set of benefits.
• A supportive work environment where you can grow and challenge yourself to do your best work.
What You'll Do
• Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
• Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
• Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements.
• Strong understanding of SaaS platforms, cloud environments, and data management principles required.
• Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
• Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures.
• Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
• Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
• Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
• Document implementation processes and contribute to internal playbooks to improve future onboarding.
What You Bring
• 5+ years of experience in implementation or onboarding of SaaS solutions.
• Ability to manage multiple customer implementations simultaneously.
• Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
• Working knowledge of SQL (queries and report writing across relational databases).
• Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work.
• Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff.
• Proficiency with tools like HubSpot, or similar CRM/project management platforms.
• A problem-solving mindset and comfort navigating ambiguity.
What Makes You Stand Out
• Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
• Experience implementing SaaS solutions for local governments or public health/environmental agencies.
• Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation).
• Self-motivated, detail-oriented, and driven to see a project through to a successful launch.
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Originally posted on Himalayas