Description review
Publishing Consultant I
RELX · Singapore · back to the listing
HR standards
60/100
needs work
Title ↔ description
52/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Publishing Consultant
Do you love journal publishing and technology?
Are you independent, fluent in Mandarin and English, and resourceful?
About our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
• Academic publishing is changing quickly: AI detection policy without a settled playbook, research integrity questions that did not exist five years ago, journals expecting SaaS-level responsiveness.
• This role supports Asia-Pacific institutions launching and growing journals on Elsevier's Digital Commons platform.
• The work moves between client relationship management and hands-on technical problem-solving, often within the same day: guiding a first-time editor through submission workflows in Mandarin one week, resolving an HTML formatting issue ahead of a launch deadline the next.
• This is a fully remote, entry-level position, part of a team spread across Cairo, Amsterdam, Singapore, and the US, working largely asynchronously across time zones. Success in the role depends on strong independent judgment and follow-through.
Responsibilities
• Onboard new university and institutional clients, building out Digital Commons repositories around how each client actually works.
• Serve as a trusted point of contact for editors and librarians when issues arise or publishing strategy questions come up.
• Train non-technical academic staff on unfamiliar tools and systems, with patience and clarity.
• Partner with a Strategic Advisor on more complex questions: journal indexing, editorial policy, and competitive positioning.
• Build working proficiency in HTML/CSS troubleshooting to support day-to-day client needs.
Requirements
• Fluent in Mandarin and English, written and spoken, able to move between informal client conversations and formal communication with university leadership.
• Prior experience in publishing, editorial will be advantageous
• Comfortable working independently in a remote, cross-time-zone environment, with strong self-management and communication about workload.
• A technical aptitude and willingness to learn: prior HTML experience is not required, but genuine interest in how systems work is.
• Strong written English for professional correspondence, with good judgment about when to escalate an issue versus resolve it directly.
• Bachelor's degree preferred.
Preferred Qualifications
• Curiosity about AI tools and their application to editorial workflows. Several of our consultants already use AI tools to support quality checks, and we are looking for more of that mindset.
• Prior remote work experience.
• Proficiency in a third language.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Flexible working arrangements
• Access to learning and development resources
About the Business
Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
About Digital Commons
Digital Commons is Elsevier's hosted repository platform, used by faculty, researchers, and students at hundreds of institutions worldwide to publish and track the impact of their scholarly work. Learn more at elsevier.com/products/digital-commons.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Originally posted on Himalayas
Do you love journal publishing and technology?
Are you independent, fluent in Mandarin and English, and resourceful?
About our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
• Academic publishing is changing quickly: AI detection policy without a settled playbook, research integrity questions that did not exist five years ago, journals expecting SaaS-level responsiveness.
• This role supports Asia-Pacific institutions launching and growing journals on Elsevier's Digital Commons platform.
• The work moves between client relationship management and hands-on technical problem-solving, often within the same day: guiding a first-time editor through submission workflows in Mandarin one week, resolving an HTML formatting issue ahead of a launch deadline the next.
• This is a fully remote, entry-level position, part of a team spread across Cairo, Amsterdam, Singapore, and the US, working largely asynchronously across time zones. Success in the role depends on strong independent judgment and follow-through.
Responsibilities
• Onboard new university and institutional clients, building out Digital Commons repositories around how each client actually works.
• Serve as a trusted point of contact for editors and librarians when issues arise or publishing strategy questions come up.
• Train non-technical academic staff on unfamiliar tools and systems, with patience and clarity.
• Partner with a Strategic Advisor on more complex questions: journal indexing, editorial policy, and competitive positioning.
• Build working proficiency in HTML/CSS troubleshooting to support day-to-day client needs.
Requirements
• Fluent in Mandarin and English, written and spoken, able to move between informal client conversations and formal communication with university leadership.
• Prior experience in publishing, editorial will be advantageous
• Comfortable working independently in a remote, cross-time-zone environment, with strong self-management and communication about workload.
• A technical aptitude and willingness to learn: prior HTML experience is not required, but genuine interest in how systems work is.
• Strong written English for professional correspondence, with good judgment about when to escalate an issue versus resolve it directly.
• Bachelor's degree preferred.
Preferred Qualifications
• Curiosity about AI tools and their application to editorial workflows. Several of our consultants already use AI tools to support quality checks, and we are looking for more of that mindset.
• Prior remote work experience.
• Proficiency in a third language.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Flexible working arrangements
• Access to learning and development resources
About the Business
Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
About Digital Commons
Digital Commons is Elsevier's hosted repository platform, used by faculty, researchers, and students at hundreds of institutions worldwide to publish and track the impact of their scholarly work. Learn more at elsevier.com/products/digital-commons.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Originally posted on Himalayas