Description review
Licensed Service Representative
SISCO · United States · back to the listing
HR standards
52/100
needs work
Title ↔ description
71/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Service Representative – Licensed in Life & Health
Location: Work From Home
SISCO is seeking remote candidates who are licensed in Life and Health. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.
Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Essential Functions:
• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Ability to learn/retain large amounts of technical information
• Navigate multiple record keeping systems
What We're Looking For:
• Licensed in Life and Health is required.
• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
Experience
• Prior customer service experience
• Medical or call center experience is a plus
Full-Time Benefits - Most benefits start day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance
About SISCO:
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at
Want to learn more? Follow us on | LinkedIn | Facebook
Originally posted on Himalayas
Location: Work From Home
SISCO is seeking remote candidates who are licensed in Life and Health. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.
Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Essential Functions:
• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Ability to learn/retain large amounts of technical information
• Navigate multiple record keeping systems
What We're Looking For:
• Licensed in Life and Health is required.
• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
Experience
• Prior customer service experience
• Medical or call center experience is a plus
Full-Time Benefits - Most benefits start day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance
About SISCO:
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at
Want to learn more? Follow us on | LinkedIn | Facebook
Originally posted on Himalayas