Description review
Customer Service Representive
Sun Point Wellness Center · Mexico · back to the listing
HR standards
50/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 27 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Company Description
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Job Description
The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:
• Client Intake (calls, follow up, email correspondence with clients and therapists)
• Client Support (inquiries about services, canceling/rescheduling appointments)
• Billing
• Insurance
This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic towards clients’ needs.
Responsibilities:
• Assist client care team in guiding clients through the intake process.
• Assist in keeping track of unpaid1 balances and contacting clients.
• Create payment plans with clients when necessary.
• Issue Invoices for clients and assist with their questions and concerns regarding billing.
• Keep updated records and create reports.
• Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
• Submit claims to insurance for the sessions that clients have taken at Sun Point.
• Check Explanation of Benefits (EOBs) for particular cases.
• Contact member services when it is needed to get further clarification on benefits/claims.
• Other duties as assigned2 .
Desired Skills
• Attention to detail
• Excellent communication skills
• Positive Attitude
• Problem Solving
• Time Management
• Collaboration
• Customer Service Focus
• Proactivity
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Bilingual – English (C1/C2 level) and Spanish
• Previous experience in client care/customer service
• Entry Level
• Full time availability
• Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds
• Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Originally posted on Himalayas
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Job Description
The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:
• Client Intake (calls, follow up, email correspondence with clients and therapists)
• Client Support (inquiries about services, canceling/rescheduling appointments)
• Billing
• Insurance
This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic towards clients’ needs.
Responsibilities:
• Assist client care team in guiding clients through the intake process.
• Assist in keeping track of unpaid1 balances and contacting clients.
• Create payment plans with clients when necessary.
• Issue Invoices for clients and assist with their questions and concerns regarding billing.
• Keep updated records and create reports.
• Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
• Submit claims to insurance for the sessions that clients have taken at Sun Point.
• Check Explanation of Benefits (EOBs) for particular cases.
• Contact member services when it is needed to get further clarification on benefits/claims.
• Other duties as assigned2 .
Desired Skills
• Attention to detail
• Excellent communication skills
• Positive Attitude
• Problem Solving
• Time Management
• Collaboration
• Customer Service Focus
• Proactivity
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Bilingual – English (C1/C2 level) and Spanish
• Previous experience in client care/customer service
• Entry Level
• Full time availability
• Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds
• Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Originally posted on Himalayas