Description review
VP of IT Infrastructure & Operations
Serve Robotics · Canada, USA · back to the listing
HR standards
43/100
poor
Title ↔ description
84/100
solid
Reads as
Operations Manager
81% confident
What this role officially is
operations manager — ESCO, the EU occupation classification
Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Also known as: division operations manager, operations administrator, operations supervisor, operations general manager, operations director, business operations manager
How others title the same work
Large employers
- Sr. Business Operations Manager, CN Expansion, CN Expansion Amazon.com
- Operations Manager, Bermuda Coinbase
- Operations Senior Associate Coinbase
- Associate Manager, Strategy and Operations, Fraud DoorDash
- Shift Lead - Crestwood DoorDash
Startups
- Collection Team Leader Cityfurnish
- Revenue Operations Lead - Post Sales Abacum
- Customer Operations Analyst BlueCargo
- Head of Customer Operations BlueCargo
- Strategy & Operations Lead Broccoli AI
What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As VP of IT Infrastructure & Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.
Responsibilities
•
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
•
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
•
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
•
M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
•
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
•
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
•
Support IoT and edge-device deployments critical to robotics delivery operations.
•
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
•
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
•
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
•
Build, mentor, and scale a high-performing IT team.
•
Establish and deliver on SLAs for IT support across offices, labs, and depots.
•
Consolidate and lead the management of SaaS applications, vendors and budgets.
•
Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.
•
Drive continuous improvement in helpdesk and IT services to maximize productivity.
Qualifications
•
15+ years1 in IT infrastructure and operations, with 8+ years in leadership.
•
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
•
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
•
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
•
Track record of hiring and scaling IT teams and infrastructure.
•
Excellent communication, leadership and vendor management skills.
•
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
•
Canada - ALL: $230 - 310K CAD (Base)
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As VP of IT Infrastructure & Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.
Responsibilities
•
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
•
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
•
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
•
M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
•
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
•
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
•
Support IoT and edge-device deployments critical to robotics delivery operations.
•
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
•
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
•
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
•
Build, mentor, and scale a high-performing IT team.
•
Establish and deliver on SLAs for IT support across offices, labs, and depots.
•
Consolidate and lead the management of SaaS applications, vendors and budgets.
•
Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.
•
Drive continuous improvement in helpdesk and IT services to maximize productivity.
Qualifications
•
15+ years1 in IT infrastructure and operations, with 8+ years in leadership.
•
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
•
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
•
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
•
Track record of hiring and scaling IT teams and infrastructure.
•
Excellent communication, leadership and vendor management skills.
•
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
•
Canada - ALL: $230 - 310K CAD (Base)