Description review
Global Team Leader - Affiliate marketing
AWIN · London, United Kingdom · back to the listing
HR standards
32/100
poor
Title ↔ description
51/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Purpose of position
Responsible for SLA delivery, the strategic and commercial growth of a client portfolio consisting mainly of Premium SLA clients whilst leading and developing a team of AMs.
Operating in a fast-paced environment, the role combines hands-on client ownership of major brands with people leadership, ensuring both client outcomes and team capability are advanced in parallel.
Key Tasks
Responsible for SLA delivery, the strategic and commercial growth of a client portfolio consisting mainly of Premium SLA clients whilst leading and developing a team of AMs.
Operating in a fast-paced environment, the role combines hands-on client ownership of major brands with people leadership, ensuring both client outcomes and team capability are advanced in parallel.
Key Tasks