Description review
ELD Specialist
Spotter Labs · Remote · back to the listing
HR standards
61/100
needs work
Title ↔ description
70/100
solid
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
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What the listing never says
- 25 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are searching for a knowledgeable and passionate ELD Specialist to join our team. In this essential role, you will use your expertise in Electronic Logging Devices (ELDs) and FMCSA compliance to support drivers, dispatchers, and fleet management. You’ll play a pivotal part in ensuring safe, efficient, and compliant transportation operations across our company.
Key Responsibilities for ELD Support and Compliance
• Provide first-line technical support and troubleshooting for ELD hardware, software, and connectivity issues.
• Train drivers, dispatchers, and team members on proper ELD usage, Hours of Service (HOS), and best practices for electronic log maintenance.
• Monitor ELD data for compliance, identify exceptions, and generate necessary reports for safety audits and FMCSA mandates.
• Communicate with drivers and fleet managers to resolve ELD-related questions promptly and professionally.
• Document and escalate recurring issues to ELD vendors or internal IT for resolution.
• Maintain up-to-date knowledge of federal and state ELD regulations, ensuring company practices are current and fully compliant.
Required Qualifications for an ELD Specialist
• 1+ year of hands-on experience with ELD systems or related technology in the trucking, logistics, or transportation industry.
• Solid understanding of FMCSA ELD regulations and Hours of Service rules.
• Strong troubleshooting skills and ability to guide end users through ELD problem-solving steps.
• Excellent written and verbal communication skills.
• Organized and detail-oriented, with a customer-focused approach to support.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
Preferred Skills and ELD Technology Experience
• Familiarity with major ELD vendors and telematics platforms
• Experience preparing compliance and incident reports related to ELD usage.
• Bi- or multilingual communication abilities are highly valued.
• Previous training experience with adult learners preferred.
• Comfortable working in hybrid, remote, or on-site transportation environments.
Performance Expectations and Desired Attributes
• Deliver prompt, friendly, and knowledgeable ELD support to drivers and staff.
• Contribute to continuous process improvements for ELD compliance and reporting.
• Demonstrate adaptability and resourcefulness when addressing new technology or regulatory changes.
• Champion safety, reliability, and compliance across the organization.
Why Join Our ELD Compliance Team?
• Be a central part of a company committed to safety, innovation, and operational excellence.
• Competitive salary, PTO, and career advancement opportunities in the trucking industry.
• Supportive, team-oriented environment with ongoing ELD and compliance training.
• Opportunity to make a measurable impact on the efficiency and compliance of our fleet operations.
If you are an ELD technology enthusiast with a passion for making compliance simple and effective for commercial drivers and teams, we welcome your application. Join us and drive smarter transportation solutions together!
Originally posted on Himalayas
Key Responsibilities for ELD Support and Compliance
• Provide first-line technical support and troubleshooting for ELD hardware, software, and connectivity issues.
• Train drivers, dispatchers, and team members on proper ELD usage, Hours of Service (HOS), and best practices for electronic log maintenance.
• Monitor ELD data for compliance, identify exceptions, and generate necessary reports for safety audits and FMCSA mandates.
• Communicate with drivers and fleet managers to resolve ELD-related questions promptly and professionally.
• Document and escalate recurring issues to ELD vendors or internal IT for resolution.
• Maintain up-to-date knowledge of federal and state ELD regulations, ensuring company practices are current and fully compliant.
Required Qualifications for an ELD Specialist
• 1+ year of hands-on experience with ELD systems or related technology in the trucking, logistics, or transportation industry.
• Solid understanding of FMCSA ELD regulations and Hours of Service rules.
• Strong troubleshooting skills and ability to guide end users through ELD problem-solving steps.
• Excellent written and verbal communication skills.
• Organized and detail-oriented, with a customer-focused approach to support.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
Preferred Skills and ELD Technology Experience
• Familiarity with major ELD vendors and telematics platforms
• Experience preparing compliance and incident reports related to ELD usage.
• Bi- or multilingual communication abilities are highly valued.
• Previous training experience with adult learners preferred.
• Comfortable working in hybrid, remote, or on-site transportation environments.
Performance Expectations and Desired Attributes
• Deliver prompt, friendly, and knowledgeable ELD support to drivers and staff.
• Contribute to continuous process improvements for ELD compliance and reporting.
• Demonstrate adaptability and resourcefulness when addressing new technology or regulatory changes.
• Champion safety, reliability, and compliance across the organization.
Why Join Our ELD Compliance Team?
• Be a central part of a company committed to safety, innovation, and operational excellence.
• Competitive salary, PTO, and career advancement opportunities in the trucking industry.
• Supportive, team-oriented environment with ongoing ELD and compliance training.
• Opportunity to make a measurable impact on the efficiency and compliance of our fleet operations.
If you are an ELD technology enthusiast with a passion for making compliance simple and effective for commercial drivers and teams, we welcome your application. Join us and drive smarter transportation solutions together!
Originally posted on Himalayas