Description review

Library Experience Advisor

University of Manchester · Manchester, United Kingdom · back to the listing

HR standards

39/100

poor

Title ↔ description

61/100

needs work

Reads as

Customer Support

98% confident

What this role officially is

customer service representative — ESCO, the EU occupation classification

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker

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What the listing never says

  • No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
  • No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

We are looking for two Library Experience Advisors to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.

About the Role

In this role, you will:

How this was produced

Highlights are found by rule, not by a model: each one is a phrase matched at a known position, and every note is a template we wrote. The two scores come from a typed-decision model (Jev) that reads the listing against the official role definition and real listings for the same role, and returns probabilities rather than prose — it never writes any of the words on this page, and never chooses what to highlight.

Deterministic penalty applied to the HR score: 8 points (from 47 before penalties). Reviewed 25 Sep 2026.