Description review
Legal Assistant / Client Support Analyst
Juno Legal · United Kingdom · back to the listing
HR standards
62/100
needs work
Title ↔ description
61/100
needs work
Reads as
Customer Support
99% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We’re looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm.
Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.
We’re growing fast, and we’re looking for Legal Assistants / Client Support Analysts to join our enthusiastic and empathetic team.
People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.
Juno makes conveyancing simpler, clearer and faster
• Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
• We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
• We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
• We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.
About the role
• You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
• For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
• You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
• You’ll be uploading legal documents and information to our system.
• Help maintain an excellent client experience by ensuring communication is clear, timely and jargon-free.
• You don’t need a law degree but it’s a bonus.
•
This is a work-from-home role with normal full time working hours between 9am-6pm, Monday to Friday.
This is an ideal role for someone who enjoys speaking with clients and thrives in a busy environment. It’s a great opportunity to develop your career in the legal sector while gaining hands-on experience in property law and conveyancing within a fast-paced, supportive team.
Flexible working
More than 60% of people at Juno have flexible working hours, and 30% work part-time (typically four days a week). At Juno, we believe in a healthy work–life balance. Our flexible working patterns help make room for life’s commitments whilst keeping the team running smoothly.
In exchange we expect our people to treat their home working the same as if they were in an office — with dedication, concentration and minimum distractions during working hours. We expect childcare to be in place for all working hours in the same way it would be if you worked in an office.
Each person’s needs are unique, and we aim to build teams with a mixture of working patterns which are mutually supportive.
Originally posted on Himalayas
Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.
We’re growing fast, and we’re looking for Legal Assistants / Client Support Analysts to join our enthusiastic and empathetic team.
People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.
Juno makes conveyancing simpler, clearer and faster
• Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
• We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
• We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
• We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.
About the role
• You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
• For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
• You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
• You’ll be uploading legal documents and information to our system.
• Help maintain an excellent client experience by ensuring communication is clear, timely and jargon-free.
• You don’t need a law degree but it’s a bonus.
•
This is a work-from-home role with normal full time working hours between 9am-6pm, Monday to Friday.
This is an ideal role for someone who enjoys speaking with clients and thrives in a busy environment. It’s a great opportunity to develop your career in the legal sector while gaining hands-on experience in property law and conveyancing within a fast-paced, supportive team.
Flexible working
More than 60% of people at Juno have flexible working hours, and 30% work part-time (typically four days a week). At Juno, we believe in a healthy work–life balance. Our flexible working patterns help make room for life’s commitments whilst keeping the team running smoothly.
In exchange we expect our people to treat their home working the same as if they were in an office — with dedication, concentration and minimum distractions during working hours. We expect childcare to be in place for all working hours in the same way it would be if you worked in an office.
Each person’s needs are unique, and we aim to build teams with a mixture of working patterns which are mutually supportive.
Originally posted on Himalayas