Description review

Further Education Student Support Communications and Outreach Officer

Scottish Government · Edinburgh, United Kingdom · back to the listing

HR standards

25/100

poor

Title ↔ description

37/100

poor

Reads as

Customer Support

91% confident

What this role officially is

customer service representative — ESCO, the EU occupation classification

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker

How others title the same work

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Startups

  • Customer Success Associate Aqua
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What the listing never says

  • No section describes what the person would actually do. Scope clarity
  • No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
  • No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

The Student Awards Agency Scotland (SAAS) is an Executive Agency of the Scottish Government. The Agency is responsible for the administration of student financial support to eligible students studying a course of Higher Education within the UK. SAAS supports approx. 160,000 students annually with the administration of over £1 billion of financial support.

How this was produced

Highlights are found by rule, not by a model: each one is a phrase matched at a known position, and every note is a template we wrote. The two scores come from a typed-decision model (Jev) that reads the listing against the official role definition and real listings for the same role, and returns probabilities rather than prose — it never writes any of the words on this page, and never chooses what to highlight.

Deterministic penalty applied to the HR score: 16 points (from 41 before penalties). Reviewed 25 Sep 2026.