Description review

Account Manager (SaaS, Higher Ed)

Gecko · New York, United States, Remote · back to the listing

HR standards

32/100

poor

Title ↔ description

51/100

needs work

Reads as

Customer Success Manager

100% confident

What this role officially is

client relations manager — ESCO, the EU occupation classification

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager

How others title the same work

Large employers

Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
Technical Account Manager, Newspack Automattic
Customer Success - Team Manager Canonical
Enterprise Customer Success Manager (Japanese speaker) Canonical
Graduate Customer Success Manager Canonical

Startups

Manager / Director of Customer Success Craniometrix
Founding GTM - Deployment Strategist Credal.ai
Deployment Strategist (Munich Office) Dataleap
Founding Customer Success Manager Clicks Health
Founding Deployment Strategist Closure

What the listing never says

No section describes what the person would actually do. Scope clarity
No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency

The listing, marked up

Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.

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