Why this grade
This listing scored 79/100, which is a B. It lost the most ground on remote clarity.
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Developer Customer Service Mid level Full Time
Our client provides expert technical support to global customers and is responsible for:
- Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
- Working closely with customers to ensure full deployment, optimization, and ongoing support.
- Creating supporting documentation and knowledge base articles for customers.
- Delivering formal remote training sessions and hands-on guidance to Cynet customers.
- Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
- Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
- Understanding customer needs and contributing feedback to help shape and improve the Cynet product.
Requirements
- Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
- Good knowledge of Linux distributions and/or macOS.
- Strong technical troubleshooting and problem-solving skills.
- Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
- Excellent written and verbal communication skills in English.
- Customer-oriented mindset with a passion for delivering top-notch service.
- Ability to multitask and work effectively under pressure.
- Strong team player with the ability to work independently in a remote environment.
- Willingness to work flexible hours to support global customers
Nice to Have
- Familiarity with the cybersecurity domain.
- Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.).
- Experience with SCCM, SIEM, and other asset management solutions.
- Experience with databases, ELK stack, and SQL queries.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Where this listing came from
- 27 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.