Description review
Zigabyte Internship
Zigabyte · United States · back to the listing
HR standards
37/100
poor
Title ↔ description
51/100
needs work
Reads as
Customer Support
94% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 31 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Internship Program:
Information Technology Consulting in the Federal Government
Zigabyte Internship
To apply for this internship, click on the green Apply for This Job button on the right of this page.
Who Can Participate: Applicant must meet the following requirements to participate in this internship:
Be referred by an Zigabyte employee
•
Plan to enter the workforce in nine months or less.
•
Have the ability to pass a rigorous background check.
Cost to Intern: This is an UNPAID1 internship that may or may not lead to permanent full-time employment. All course material, presentations, instruction, certification exams, clearance processing, and fingerprinting are FREE. There is no out-of-pocket expense to participate. If the applicant wants to receive course credit, there may be fees assessed by their institution. Students are responsible for deciding if they would like course credit and working with their school to address course credit and its cost.
Purpose: The primary purpose of this program is to prepare family and friends for careers in information technology, supporting the Federal Government. The long-term goal is to develop an educational infrastructure that encourages graduation and improves overall outcomes for interns.
Overview: Intern will gain the foundational skills, certifications and customer understanding to begin a career in information technology as a Federal contractor.
Learning Objectives: Upon completion of this internship, interns will be able to complete the following objectives in each of the defined domains:
Customer Support
•
Assess customer business needs and exceed customer expectations
•
Use critical thinking skills to resolve incidents quickly and consistently
•
Leverage active listening skills and effective communication strategies
•
Identify and defuse challenging customer behavior
•
Display an awareness of the core IT processes and best practices used in service and support
Cyber Security
•
Identify and prevent the introduction of malicious code
•
Describe the fundamental security best practices for computer, removable media, and mobile device use
•
Describe the best practices for secure online behavior
•
Understand and support Physical Security
•
Define, identify and explain how to report insider threats
•
Understand the basic principles of Information Security
•
Define SCI and SCIF and explain their use in a classified environment
Business
•
Use the customs and courtesies expected in military and professional settings
•
Leverage Microsoft productivity applications such as Outlook, Word, SharePoint, Teams, and Excel to communicate
•
Demonstrate an understanding of Zigabyte’s standard processes and assets for Requirements Development and Management, Peer Review, Technical Solution Development, Product Integration, Verification and Validation, and Configuration Management by accurately answering questions regarding each standard
•
Use Remedy ITSM to properly capture, track and resolve user issues
•
Identify and describe Zigabyte’s core values and mission and determine if the student’s individual personal and professional values and mission align with Zigabyte’s.
Outcomes: Upon successful completion of this internship, students will have the following:
•
An Interim Secret Clearance
•
A Cyber Awareness Challenge Certificate
•
An Insider Threat Awareness Certificate
•
An HDI-CSR Certification
•
An opportunity to interview for a technical position with Zigabyte
Length: 8 weeks
Intern Requirements: To participate successfully and achieve desired outcomes, interns must commit to all of the following:
•
Arriving on-time and actively participate in presentations, programs and meetings. There will be approximately four (4) formal sessions that will last between one (1) and two (2) hours each.
•
Independently completing two (2) 1-hour computer-based training sessions and completing and submitting associated evaluations.
•
Independently completing the online e-QUIP security questionnaire. This is required for the government background check and requires details about past and present residences, jobs, and criminal record, as well as contact information for family, friends and professional references. Time to complete varies, but students should expect to spend two (2) to four (4) hours completing the questions.
•
Coordinating with Zigabyte’s FSO to schedule, complete and submit fingerprints. This typically requires traveling to a local agency to have your fingerprints digitally recorded. The entire process typically requires one (1) to two (2) hours, including travel time. Students must provide their own transportation.
•
Regularly checking and responding to emails and instant messages.
•
Have regular access to a reliable computer with Internet connectivity.
•
Have a dedicated telephone with reliable service.
Originally posted on Himalayas
Information Technology Consulting in the Federal Government
Zigabyte Internship
To apply for this internship, click on the green Apply for This Job button on the right of this page.
Who Can Participate: Applicant must meet the following requirements to participate in this internship:
Be referred by an Zigabyte employee
•
Plan to enter the workforce in nine months or less.
•
Have the ability to pass a rigorous background check.
Cost to Intern: This is an UNPAID1 internship that may or may not lead to permanent full-time employment. All course material, presentations, instruction, certification exams, clearance processing, and fingerprinting are FREE. There is no out-of-pocket expense to participate. If the applicant wants to receive course credit, there may be fees assessed by their institution. Students are responsible for deciding if they would like course credit and working with their school to address course credit and its cost.
Purpose: The primary purpose of this program is to prepare family and friends for careers in information technology, supporting the Federal Government. The long-term goal is to develop an educational infrastructure that encourages graduation and improves overall outcomes for interns.
Overview: Intern will gain the foundational skills, certifications and customer understanding to begin a career in information technology as a Federal contractor.
Learning Objectives: Upon completion of this internship, interns will be able to complete the following objectives in each of the defined domains:
Customer Support
•
Assess customer business needs and exceed customer expectations
•
Use critical thinking skills to resolve incidents quickly and consistently
•
Leverage active listening skills and effective communication strategies
•
Identify and defuse challenging customer behavior
•
Display an awareness of the core IT processes and best practices used in service and support
Cyber Security
•
Identify and prevent the introduction of malicious code
•
Describe the fundamental security best practices for computer, removable media, and mobile device use
•
Describe the best practices for secure online behavior
•
Understand and support Physical Security
•
Define, identify and explain how to report insider threats
•
Understand the basic principles of Information Security
•
Define SCI and SCIF and explain their use in a classified environment
Business
•
Use the customs and courtesies expected in military and professional settings
•
Leverage Microsoft productivity applications such as Outlook, Word, SharePoint, Teams, and Excel to communicate
•
Demonstrate an understanding of Zigabyte’s standard processes and assets for Requirements Development and Management, Peer Review, Technical Solution Development, Product Integration, Verification and Validation, and Configuration Management by accurately answering questions regarding each standard
•
Use Remedy ITSM to properly capture, track and resolve user issues
•
Identify and describe Zigabyte’s core values and mission and determine if the student’s individual personal and professional values and mission align with Zigabyte’s.
Outcomes: Upon successful completion of this internship, students will have the following:
•
An Interim Secret Clearance
•
A Cyber Awareness Challenge Certificate
•
An Insider Threat Awareness Certificate
•
An HDI-CSR Certification
•
An opportunity to interview for a technical position with Zigabyte
Length: 8 weeks
Intern Requirements: To participate successfully and achieve desired outcomes, interns must commit to all of the following:
•
Arriving on-time and actively participate in presentations, programs and meetings. There will be approximately four (4) formal sessions that will last between one (1) and two (2) hours each.
•
Independently completing two (2) 1-hour computer-based training sessions and completing and submitting associated evaluations.
•
Independently completing the online e-QUIP security questionnaire. This is required for the government background check and requires details about past and present residences, jobs, and criminal record, as well as contact information for family, friends and professional references. Time to complete varies, but students should expect to spend two (2) to four (4) hours completing the questions.
•
Coordinating with Zigabyte’s FSO to schedule, complete and submit fingerprints. This typically requires traveling to a local agency to have your fingerprints digitally recorded. The entire process typically requires one (1) to two (2) hours, including travel time. Students must provide their own transportation.
•
Regularly checking and responding to emails and instant messages.
•
Have regular access to a reliable computer with Internet connectivity.
•
Have a dedicated telephone with reliable service.
Originally posted on Himalayas