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Personal Banking Officer – BSC

Ocean Bank United States

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Posted 27 Sep 2026
Last seen 27 Sep 2026
Location United States
Lifecycle fresh
Grade D

Why this grade

This listing scored 54/100, which is a D. It lost the most ground on pay transparency.

Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →

This listing does not state a salary

$40k – $62k

That is the middle half of what comparable roles paid on this board over the last 90 days — 70 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.

What this role involves →

Mid level Full Time

Overview

The Personal Banking Officer in the Banker Service Center (BSC) Department supports customers, branches, Wealth Management, and digital banking channels by delivering responsive service, account support, and relationship-building assistance. This role reviews and supports digital banking and online account opening requests, processes account maintenance and banking transactions, resolves customer inquiries, and helps identify opportunities to meet customer needs through bank products and services.

Responsibilities

Qualifications

Education/Experience:

Requirements

  • Two Year College Degree in Business Administration.
  • 5+ years of banking experience required, directly related to servicing customers in retail banking branch operations.
  • Experience using AI-assisted customer service tools (e.g., chat/knowledge assistants) with demonstrated ability to validate outputs, document decisions, and follow data privacy and compliance requirements.

    • Combination of education and experience will be considered.

    Skills & Competencies

  • Knowledgeable of banking laws and applicable compliance regulations such as the Bank Secrecy Act/AML and Patriot Act.
  • Knowledgeable with Fedlink, Pure Cloud, Finser and KACE applications
  • Must be able to understand and implement job related policies and procedures.
  • Experience working in a team (sales and service), and high-quality service advocacy.
  • Ability to work in a fast-paced environment.
  • Ability to resolve problems and adjust tactics in response to changing circumstances.
  • Ability to prioritize, budget time and maintain work priorities.
  • Ability to work a flexible schedule based on department needs.
  • Knowledgeable in internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
  • Knowledgeable on X-Pert AML applications.
  • AI tool literacy (prompting and query skills) to efficiently retrieve accurate information, summarize cases, and draft internal and customer-facing communications with appropriate human reviews.
  • Strong data handling discipline when using AI-enabled tools, including avoiding entry of sensitive customer information and following retention, confidentiality, and security guidance.
  • Ability to use AI-assisted quality checks and maintain clear, auditable case notes documenting rationale for approvals/declines and any escalations.
  • Must possess excellent organizational, analytical, interpersonal, written and verbal communication skills (English/Spanish required).
  • Computer knowledgeable in MS Software, (e.g. Excel, Word, and Outlook).

    • Preferences

    Licenses/Certifications

    Job Posting Locations

    In this role you can work remote from Miami, Florida, United States

    Originally posted on Himalayas

    Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

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    Description review

    54/100 HR standards 58/100 Title ↔ description 73/100 Fit to the official role
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    Where this listing came from

    1. 27 Sep 2026 Himalayas first sighting

    Seen on 1 board over 0 days.