Description review
Strategic Key Accounts - Lead
Thanks · United States · back to the listing
HR standards
54/100
needs work
Title ↔ description
55/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Thanks
Thanks operates in what we consider the happiest place on the internet—the purchase flow. It’s the perfect moment to connect with eager and excited customers through rewards, offers, and experiences. That’s where Thanks comes in. We exist to help brands monetize their first-party data by delivering advertiser-fueled rewards that are both delightful and effective.
At Thanks, our DNA is 50% tech and 50% design—ensuring every experience we deliver is smart, intuitive, and beautiful. We’re not just building another ad placement; we’re building an advertising brand. When people see Thanks, they know it, they trust it, and they love to engage with it.
Founded in Australia, Thanks is now operating throughout Australia, the US, and the UK—and we’re just getting started. We’re scaling quickly and looking for exceptional, world-class talent to help us reshape the future of advertising.
About the role
Thanks (thanks.co) is seeking a Strategic Key Accounts Lead with 5+ years experience in partnerships and 3+ of experience in advertising or adtech to join our team and play a founding role in ensuring our strategic accounts achieve maximum value from their partnerships with us.
In this key position, you will act as the primary point of contact for our mid-market and enterprise Publishers and Advertisers. You will deeply understanding their business & goals, and deliver exceptional service to support and unlock growth.
Our ideal candidate will be very comfortable monitoring and analyzing ad performance, and working directly with Product & Engineering teams to build innovative products to drive incremental revenue. A strong understanding of Martech & CRM platforms, ie: Braze, Klaviyo etc would also be very beneficial in this role. Most importantly you are a people person.
What you'll do
• Client Relationship Management: Develop and nurture long-term relationships with key publisher and advertiser partners, ensuring their needs are met and expectations exceeded.
• Onboarding & Support: Lead the onboarding process for new advertisers, providing guidance on best practices and how to leverage Thanks’ platform effectively.
• Expertise in Advertising & Performance Marketing: Demonstrated ability to source, create, monitor & optimize marketing strategies across various digital channels, making data driven decisions.
• Performance Monitoring: Regularly analyze campaign performance and share insights with clients, using data to identify opportunities for improvement and growth.
• Strategic Consultation: Act as a trusted advisor, recommending strategies to optimize advertisers' campaigns and achieve key performance metrics.
• Collaboration: Work closely with internal teams, including sales, product, and marketing, to align on client initiatives and feedback, effectively relaying client insights to enhance our offerings.
• Retention & Growth: Drive client satisfaction through QBR's and ad-hoc interactions to ensure retention, renewals, and upsell opportunities by understanding client objectives and identifying additional ways to deliver value.
Requirements
What we're looking for
• 5+ years of experience in client success or account management - working with enterprise clients within digital advertising or technology industries.
• Strong understanding of online advertising concepts, metrics, and strategies, with experience managing large client accounts.
• Proven track record of building relationships and driving client satisfaction and retention.
• Analytical mindset with the ability to analyze performance data, derive insights, and communicate recommendations effectively.
• Excellent communication and presentation skills, with a knack for explaining complex concepts clearly.
• Self-motivated, with strong organizational skills and the ability to manage multiple clients and initiatives simultaneously.
• Experience in working collaboratively in cross-functional teams and navigating between technical and non-technical stakeholders.
Nice to have
• 3-5 years minimum experience managing key clients in retail media, advertising, ecommerce.
• Experience working with publishers, e-commerce platforms, or ticketing marketplaces.
• Martech or experience with CRM platforms Ie; Braze, Klaviyo etc is highly desired.
• Established network within the US tech and media industries.
• Understanding of SaaS business models and customer success frameworks.
• Experience in a high-growth startup environment.
Benefits
Why join thanks?
Joining Thanks means becoming part of a Sydney-based, global-from-day-one, well-funded startup tackling one of advertising's biggest challenges: ad fatigue. We're redefining ad experiences with industry-leading engagement that not only captivates but also delights and rewards consumers.
Here's why you'll love working with us:
• Make an Impact: Your work will directly shape our brand, products, and trajectory as we scale.
• Ownership Mentality: Everyone at Thanks takes responsibility for building something amazing, and we’ll give you the tools and autonomy to succeed.
• Competitive Package: We offer a competitive salary, performance-based bonuses, and stock options to share in the company's success.
• Fast-Paced Growth: Thrive in an environment of rapid change, constant challenges, and endless opportunities.
• Comprehensive Benefits: Enjoy a benefits package designed to support your needs and wellbeing.
• Collaborative Environment: Work in an inclusive and creative team that values curiosity, transparency, and above all else work-life balance.
We're tackling big challenges in advertising technology by creating our own ecosystem - not copying what exists. If you're excited to innovate, influence, and grow at a rapidly scaling company, we'd love to hear from you - let’s build something extraordinary together!
Originally posted on Himalayas
Thanks operates in what we consider the happiest place on the internet—the purchase flow. It’s the perfect moment to connect with eager and excited customers through rewards, offers, and experiences. That’s where Thanks comes in. We exist to help brands monetize their first-party data by delivering advertiser-fueled rewards that are both delightful and effective.
At Thanks, our DNA is 50% tech and 50% design—ensuring every experience we deliver is smart, intuitive, and beautiful. We’re not just building another ad placement; we’re building an advertising brand. When people see Thanks, they know it, they trust it, and they love to engage with it.
Founded in Australia, Thanks is now operating throughout Australia, the US, and the UK—and we’re just getting started. We’re scaling quickly and looking for exceptional, world-class talent to help us reshape the future of advertising.
About the role
Thanks (thanks.co) is seeking a Strategic Key Accounts Lead with 5+ years experience in partnerships and 3+ of experience in advertising or adtech to join our team and play a founding role in ensuring our strategic accounts achieve maximum value from their partnerships with us.
In this key position, you will act as the primary point of contact for our mid-market and enterprise Publishers and Advertisers. You will deeply understanding their business & goals, and deliver exceptional service to support and unlock growth.
Our ideal candidate will be very comfortable monitoring and analyzing ad performance, and working directly with Product & Engineering teams to build innovative products to drive incremental revenue. A strong understanding of Martech & CRM platforms, ie: Braze, Klaviyo etc would also be very beneficial in this role. Most importantly you are a people person.
What you'll do
• Client Relationship Management: Develop and nurture long-term relationships with key publisher and advertiser partners, ensuring their needs are met and expectations exceeded.
• Onboarding & Support: Lead the onboarding process for new advertisers, providing guidance on best practices and how to leverage Thanks’ platform effectively.
• Expertise in Advertising & Performance Marketing: Demonstrated ability to source, create, monitor & optimize marketing strategies across various digital channels, making data driven decisions.
• Performance Monitoring: Regularly analyze campaign performance and share insights with clients, using data to identify opportunities for improvement and growth.
• Strategic Consultation: Act as a trusted advisor, recommending strategies to optimize advertisers' campaigns and achieve key performance metrics.
• Collaboration: Work closely with internal teams, including sales, product, and marketing, to align on client initiatives and feedback, effectively relaying client insights to enhance our offerings.
• Retention & Growth: Drive client satisfaction through QBR's and ad-hoc interactions to ensure retention, renewals, and upsell opportunities by understanding client objectives and identifying additional ways to deliver value.
Requirements
What we're looking for
• 5+ years of experience in client success or account management - working with enterprise clients within digital advertising or technology industries.
• Strong understanding of online advertising concepts, metrics, and strategies, with experience managing large client accounts.
• Proven track record of building relationships and driving client satisfaction and retention.
• Analytical mindset with the ability to analyze performance data, derive insights, and communicate recommendations effectively.
• Excellent communication and presentation skills, with a knack for explaining complex concepts clearly.
• Self-motivated, with strong organizational skills and the ability to manage multiple clients and initiatives simultaneously.
• Experience in working collaboratively in cross-functional teams and navigating between technical and non-technical stakeholders.
Nice to have
• 3-5 years minimum experience managing key clients in retail media, advertising, ecommerce.
• Experience working with publishers, e-commerce platforms, or ticketing marketplaces.
• Martech or experience with CRM platforms Ie; Braze, Klaviyo etc is highly desired.
• Established network within the US tech and media industries.
• Understanding of SaaS business models and customer success frameworks.
• Experience in a high-growth startup environment.
Benefits
Why join thanks?
Joining Thanks means becoming part of a Sydney-based, global-from-day-one, well-funded startup tackling one of advertising's biggest challenges: ad fatigue. We're redefining ad experiences with industry-leading engagement that not only captivates but also delights and rewards consumers.
Here's why you'll love working with us:
• Make an Impact: Your work will directly shape our brand, products, and trajectory as we scale.
• Ownership Mentality: Everyone at Thanks takes responsibility for building something amazing, and we’ll give you the tools and autonomy to succeed.
• Competitive Package: We offer a competitive salary, performance-based bonuses, and stock options to share in the company's success.
• Fast-Paced Growth: Thrive in an environment of rapid change, constant challenges, and endless opportunities.
• Comprehensive Benefits: Enjoy a benefits package designed to support your needs and wellbeing.
• Collaborative Environment: Work in an inclusive and creative team that values curiosity, transparency, and above all else work-life balance.
We're tackling big challenges in advertising technology by creating our own ecosystem - not copying what exists. If you're excited to innovate, influence, and grow at a rapidly scaling company, we'd love to hear from you - let’s build something extraordinary together!
Originally posted on Himalayas