Description review
Professional Services Manager
Swimlane LLC · India · back to the listing
HR standards
56/100
needs work
Title ↔ description
67/100
needs work
Reads as
Engineering Manager
94% confident
What this role officially is
software manager — ESCO, the EU occupation classification
Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of the different software solutions and projects implemented in the organisation.
Also known as: applications manager, software managers, ICT applications manager, software applications manager, soft manager
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What the listing never says
- 34 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Who we are, and what we offer:
Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.
At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.
About the role:
We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.
KEY RESPONSIBILITIES
• Contribute to customer implementations, integrations, and migrations
• Act as a technical escalation point for team members
• Coach and mentor engineers across technical and client-facing skills
• Drive delivery quality and consistency
• Conduct performance reviews and development planning
• Partner cross-functionally across PM, TAM, and technical teams
• Support customer escalations and key conversations
Requirements:
• 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
• 1+ years mentoring or leading engineers
• Proven experience delivering complex customer solutions
• Strong client-facing communication skills
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
• Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
• A strong understanding of modern cybersecurity technologies and methodologies
• Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary
PREFERRED EXPERIENCE
• Player-coach or team lead experience
• Automation, security operations, or enterprise software background
• Experience in high-growth environments
SUCCESS METRICS
• High-quality, consistent delivery
• Team growth and promotion readiness
• Strong customer satisfaction
• Improved delivery efficiency
The Perks of being a Swimlaner:
• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation
• Give-back Volunteering Opportunities
Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:
•
Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
•
Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
•
Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
•
Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
•
Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.
What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!
To complete your application, please submit your resume to
Originally posted on Himalayas
Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.
At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.
About the role:
We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.
KEY RESPONSIBILITIES
• Contribute to customer implementations, integrations, and migrations
• Act as a technical escalation point for team members
• Coach and mentor engineers across technical and client-facing skills
• Drive delivery quality and consistency
• Conduct performance reviews and development planning
• Partner cross-functionally across PM, TAM, and technical teams
• Support customer escalations and key conversations
Requirements:
• 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
• 1+ years mentoring or leading engineers
• Proven experience delivering complex customer solutions
• Strong client-facing communication skills
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
• Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
• A strong understanding of modern cybersecurity technologies and methodologies
• Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary
PREFERRED EXPERIENCE
• Player-coach or team lead experience
• Automation, security operations, or enterprise software background
• Experience in high-growth environments
SUCCESS METRICS
• High-quality, consistent delivery
• Team growth and promotion readiness
• Strong customer satisfaction
• Improved delivery efficiency
The Perks of being a Swimlaner:
• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation
• Give-back Volunteering Opportunities
Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:
•
Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
•
Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
•
Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
•
Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
•
Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.
What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!
To complete your application, please submit your resume to
Originally posted on Himalayas