Why this grade
This listing scored 79/100, which is a B. It lost the most ground on remote clarity.
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Sales Mid level Full Time
As a Client Success Manager, you'll be responsible for communicating directly with clients, primarily through phone, video conference, and email. You will work closely with our internal Account, Value, Product and Cyber teams to ensure a flawless experience with BlackCloak from the beginning. You will help to ensure the successful adoption of the BlackCloak platform and participate in activities to drive on-going value for the client. You should be the type of person that exhibits passion for delivering outstanding and memorable experiences and delighting clients always. The ideal candidate will also have a strong interest in furthering their knowledge in cybersecurity and privacy.
What You Will Do
Participate in client onboarding sessions.
Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities.
Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.
Partner with the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs.
Run client enablement and support sessions.
Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client.
Serve as a dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone.
Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.
Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested.
Manage and record client interactions within the BlackCloak set of Client Success tools.
Contribute to client communications and education initiatives.
Maintain working knowledge of BlackCloak's solutions, platform features, and best practices.
Support external and internal customer-facing initiatives and events. There is a potential for limited travel.
Participate in on-call shifts for client support, including nights and weekends, or as needed.
What You Need To Be Successful
2-3+ years of experience in a Customer Success or IT help desk role
Experience working with executive level clients is a plus
2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus
Ability to display highly developed customer service soft skills including empathy and relationship building skills
Comfortable leading live virtual sessions and walking clients through a product or process clearly and confidently
Ability to work under pressure, organize and prioritize responsibilities
Ability to work in a remote environment with a high degree autonomy
Attention to detail and accuracy is a must
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
Willingness to travel in limited circumstances
About BlackCloak
BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: - 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.Learn More about Us
Website: LinkedIn: /blackcloakTwitter: @BlackCloakCyberWhite Paper: #liremoteOriginally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Where this listing came from
- 27 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.