Description review
Client Strategist
Postscript · Anywhere in the World · back to the listing
HR standards
69/100
needs work
Title ↔ description
59/100
needs work
Reads as
Customer Success Manager
98% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
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- Founding Deployment Strategist Closure
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Headquarters: Remote, USA
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As a Client Strategist, you will be working with our biggest brands and be responsible for the end to end SMS strategy for a rotating group of customers. You will work closely with our Marketing, Product and Customer Success teams to learn best practices and use your marketing skills to drive consistent SMS revenue for select customers. You will write best in class copy on behalf of our customers to make brands stand out, and help brainstorm revenue-generating and best-in-class strategies directly with merchants to help them make SMS their #1-revenue-driving channel.
This is a fully remote position.
Primary duties
• Excellent content - Create compelling, innovative content for your customers in the form of SMS campaigns, automations and call to actions. Be consistent with their brand voice and vision while continually helping them improve their SMS programs.
• Excellent advisory relationships - Develop excellent advisory relationships with customers. Execute on best practices, strategize on new marketing strategies, and develop and run innovative, creative SMS marketing campaigns.
• Customer growth - Actively track, analyze and iterate on customers’ results. Ensure they scale quickly and effectively on the Postscript platform.
• Marketing best practices - Establish marketing best practices to ensure brands are on the leading front of SMS Marketing. Continually expand your expert-level knowledge of your customer’s marketing, technology and general business needs.
• Industry and product expertise - continually maintain expert-level knowledge in our product, services, and of the ecommerce marketing domain. Be a go-to consultant for both internal and external stakeholders.
What We’ll Love About You
• 3+ years proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting and best practices. Hands on experience with A/B testing and persuasive copywriting
• Demonstrated experience in e-commerce and e-commerce marketing
• Passion for helping customers understand and execute ecommerce SMS strategy
• Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders when required
• Skilled in streamlining workflows and managing complex processes
• Proven ability to multitask in a fast-paced environment, ensuring all deadlines are met
• Strong analytical skills, with a data-driven, metrics-oriented mindset
• Exceptional communicator, both verbal and written
What You’ll Love About Us
• Salary range of USD $69,000-$83,000 base plus variable compensation & significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
To apply: https://weworkremotely.com/remote-jobs/postscript-client-strategist
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As a Client Strategist, you will be working with our biggest brands and be responsible for the end to end SMS strategy for a rotating group of customers. You will work closely with our Marketing, Product and Customer Success teams to learn best practices and use your marketing skills to drive consistent SMS revenue for select customers. You will write best in class copy on behalf of our customers to make brands stand out, and help brainstorm revenue-generating and best-in-class strategies directly with merchants to help them make SMS their #1-revenue-driving channel.
This is a fully remote position.
Primary duties
• Excellent content - Create compelling, innovative content for your customers in the form of SMS campaigns, automations and call to actions. Be consistent with their brand voice and vision while continually helping them improve their SMS programs.
• Excellent advisory relationships - Develop excellent advisory relationships with customers. Execute on best practices, strategize on new marketing strategies, and develop and run innovative, creative SMS marketing campaigns.
• Customer growth - Actively track, analyze and iterate on customers’ results. Ensure they scale quickly and effectively on the Postscript platform.
• Marketing best practices - Establish marketing best practices to ensure brands are on the leading front of SMS Marketing. Continually expand your expert-level knowledge of your customer’s marketing, technology and general business needs.
• Industry and product expertise - continually maintain expert-level knowledge in our product, services, and of the ecommerce marketing domain. Be a go-to consultant for both internal and external stakeholders.
What We’ll Love About You
• 3+ years proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting and best practices. Hands on experience with A/B testing and persuasive copywriting
• Demonstrated experience in e-commerce and e-commerce marketing
• Passion for helping customers understand and execute ecommerce SMS strategy
• Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders when required
• Skilled in streamlining workflows and managing complex processes
• Proven ability to multitask in a fast-paced environment, ensuring all deadlines are met
• Strong analytical skills, with a data-driven, metrics-oriented mindset
• Exceptional communicator, both verbal and written
What You’ll Love About Us
• Salary range of USD $69,000-$83,000 base plus variable compensation & significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
To apply: https://weworkremotely.com/remote-jobs/postscript-client-strategist