Description review
Customer Success Manager (Founding)
Nango · United States · back to the listing
HR standards
74/100
solid
Title ↔ description
89/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Nango (YC W23) connects agents to 1,000 APIs so they can act & learn.
More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.
We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base. You’ll own renewals, uncover new use cases, and work directly with the founders.
What You’ll Do
• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach that let us serve 700+ customers well.
• Track customer health, retention, and growth as you build the function.
Who You Are
• You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
• You have owned renewals and expansion, with results you can point to.
• You are comfortable discussing APIs, integrations, and technical use cases with developers.
• You build trust with both hands-on users and executive buyers.
• You connect customer goals with product adoption and commercial opportunities.
• You are organized, proactive, and thoughtful about where to spend your time.
• You thrive when defining the playbook rather than following one.
Location
Remote in North America.
Compensation Range: $140K - $200K
Originally posted on Himalayas
More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.
We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base. You’ll own renewals, uncover new use cases, and work directly with the founders.
What You’ll Do
• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach that let us serve 700+ customers well.
• Track customer health, retention, and growth as you build the function.
Who You Are
• You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
• You have owned renewals and expansion, with results you can point to.
• You are comfortable discussing APIs, integrations, and technical use cases with developers.
• You build trust with both hands-on users and executive buyers.
• You connect customer goals with product adoption and commercial opportunities.
• You are organized, proactive, and thoughtful about where to spend your time.
• You thrive when defining the playbook rather than following one.
Location
Remote in North America.
Compensation Range: $140K - $200K
Originally posted on Himalayas