Description review
Customer Support Representative (financial background)
Hire Hangar · Argentina, Bolivia, Ecuador, Guatemala, Mexico, Peru, South Africa · back to the listing
HR standards
66/100
needs work
Title ↔ description
85/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
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- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Role Overview
We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.
What You'll Do
• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.
• Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.
• Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.
• Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.
• Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.
• Document all interactions, resolutions, and recurring issues thoroughly in the support system.
• Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.
• Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.
• Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.
Required Qualifications
• Proven customer support experience within financial services, fintech, banking, or payments.
• Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.
• Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
• Excellent attention to detail and sound judgment when handling sensitive financial information.
• Proficient written and verbal English communication skills.
• Comfortable working with ticketing systems, CRMs, and internal financial tools.
• Ability to work independently in a fully remote environment and manage a steady volume of inquiries.
• Availability to work during U.S. business hours.
Nice to Have
• Familiarity with AML, KYC, and fraud prevention practices.
• Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.
• Background in e-commerce, rewards programs, or digital gift card platforms.
• Working knowledge of Excel or Google Sheets for transaction tracking and reporting.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Originally posted on Himalayas
Role Overview
We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.
What You'll Do
• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.
• Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.
• Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.
• Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.
• Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.
• Document all interactions, resolutions, and recurring issues thoroughly in the support system.
• Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.
• Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.
• Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.
Required Qualifications
• Proven customer support experience within financial services, fintech, banking, or payments.
• Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.
• Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
• Excellent attention to detail and sound judgment when handling sensitive financial information.
• Proficient written and verbal English communication skills.
• Comfortable working with ticketing systems, CRMs, and internal financial tools.
• Ability to work independently in a fully remote environment and manage a steady volume of inquiries.
• Availability to work during U.S. business hours.
Nice to Have
• Familiarity with AML, KYC, and fraud prevention practices.
• Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.
• Background in e-commerce, rewards programs, or digital gift card platforms.
• Working knowledge of Excel or Google Sheets for transaction tracking and reporting.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Originally posted on Himalayas