Description review
Seasonal Customer Experience Associate
Tecovas · USA · back to the listing
HR standards
79/100
solid
Title ↔ description
78/100
solid
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We're passionate about customer experience here at Tecovas, and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.
In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following:
• Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Key holiday events, including:
• The week of Thanksgiving (including the Friday after Thanksgiving),
• The week of Christmas (including the day after Christmas), and
• The week between Christmas and New Year's (including New Year's Day)
• Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT
This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.
This is a remote position available to candidates located within the United States.
Responsibilities include, but are not limited to:
• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values.
Qualifications:
• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience
• Independent, results-driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility
Part-Time Benefits:
• Competitive hourly compensation: $18/hour
About Us:
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.
In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following:
• Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Key holiday events, including:
• The week of Thanksgiving (including the Friday after Thanksgiving),
• The week of Christmas (including the day after Christmas), and
• The week between Christmas and New Year's (including New Year's Day)
• Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT
This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.
This is a remote position available to candidates located within the United States.
Responsibilities include, but are not limited to:
• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values.
Qualifications:
• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience
• Independent, results-driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility
Part-Time Benefits:
• Competitive hourly compensation: $18/hour
About Us:
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.