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Why this grade This listing scored 30/100, which is an F. It lost the most ground on freshness. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Consultant (Near-shore) is accountable for providing customer service excellence to existing AccessPay salary packaging customers in handling general enquiries. Measured by customer feedback and internal reviews, it provides for quality support within agreed service levels and time frames. A critical link between AccessPay and our customers, the Service Centre is vital in driving customer satisfaction and business goals, with team members servicing over 100,000 customers.
Responsible for
- Providing timely, accurate and high-quality customer service to customers, via phone and email.
- Providing resolution to all generalqueries and account management information on services.
- Creating a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
- Ensuring accurate information is recorded within our customer relationship management system (SSAMS).
- Performing administrative activities to support the provision of service delivery.
- Achieving KPIs, agreed service levels and target Net Promoter Score (NPS).
- Executing on all responsibilities in a way that is consistent with Smartgroup’s vision and values.
Qualifications
- Strong verbal and written communication.
•Customer-focus
•Resilience
- Demonstrated accountability and follow through to see customer issues are resolved.
•Attention to detail and accuracy.
- Excellent time management and abilityto multi-task
•Initiative and improvements orientated
•Self-starter
- Able to work in a fast-paced environment
- Able to understand and articulate technical information
Experience
- At least 12 months + experience working in a customer service role, ideallyin a contact centre or
frontline service environment.
- Demonstrated working experience in a result - oriented and quality focused environment.
- Experience with lead generation/referral (advising customers of benefits/products) or able to demonstrate confidence or capability in lead generation.
- Minimum 12 months in a similar contact centre role/environment
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 03 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.