Description review
Client Growth Associate Manager
Ansira · United States · back to the listing
HR standards
53/100
needs work
Title ↔ description
60/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Client Growth Associate Manager is responsible for client success and growth for key agency account(s). The Associate Manager is responsible for the partnership between Ansira and the client(s) they manage, working closely with cross-functional teams who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or VP, Client Partnership.What you will do:
• Responsible for the client relationship for accounts within portfolio that deliver $1 - $2M annually
• Responsible for achieving revenue goals for accounts and coordinating opportunity activities/initiatives
• Accountable for identifying and managing the sales cycle for growth opportunities across accounts
• Responsible for managing account forecasting, scoping/billing and revenue recognition.
• Understanding of the client's business, their context within the industry and competitive position, and how Ansira’s work has an impact
• Responsible for identifying, documenting and evangelizing client goals across the team in order to ensure all efforts are in support of the goals
• Responsible for reporting how agency work meets and exceeds goals and is a participant in internal and external ideation and brainstorming sessions
• Understanding of delivery across agency competencies. Leverages this knowledge to build and fit into a client’s digital transformation agenda
• Collaborates with cross-functional teams to identify and escalate red flags for current projects and ongoing work to the CP leadership team.
• Assists with gathering information for marketing proposals and other decks presented internally and externally
• Assist with billing procedures and tracking any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts.
Background and Experience:
• Bachelor’s Degree
• 3+ years’ experience working with client accounts in a fast-paced agency environment; prior advertising/marketing-related experience with digital, email, and/or database marketing is highly preferred
• Experience and familiarity working on digital, tech savvy, and data-driven accounts are required.
• Must understand the fundamentals of marketing and advertising
• Strong Microsoft Office skills (Excel, Word, Outlook, Power Point, One Drive)
• Strong organizational skills, including multitasking and time-management
• Fast-paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused
• Ability to work well under stress of short turn-around deadlines
• Ability to interface with all levels of management, fellow team members, and all internal clients with a high degree of professionalism; strong written and verbal communication skills
Originally posted on Himalayas
• Responsible for the client relationship for accounts within portfolio that deliver $1 - $2M annually
• Responsible for achieving revenue goals for accounts and coordinating opportunity activities/initiatives
• Accountable for identifying and managing the sales cycle for growth opportunities across accounts
• Responsible for managing account forecasting, scoping/billing and revenue recognition.
• Understanding of the client's business, their context within the industry and competitive position, and how Ansira’s work has an impact
• Responsible for identifying, documenting and evangelizing client goals across the team in order to ensure all efforts are in support of the goals
• Responsible for reporting how agency work meets and exceeds goals and is a participant in internal and external ideation and brainstorming sessions
• Understanding of delivery across agency competencies. Leverages this knowledge to build and fit into a client’s digital transformation agenda
• Collaborates with cross-functional teams to identify and escalate red flags for current projects and ongoing work to the CP leadership team.
• Assists with gathering information for marketing proposals and other decks presented internally and externally
• Assist with billing procedures and tracking any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts.
Background and Experience:
• Bachelor’s Degree
• 3+ years’ experience working with client accounts in a fast-paced agency environment; prior advertising/marketing-related experience with digital, email, and/or database marketing is highly preferred
• Experience and familiarity working on digital, tech savvy, and data-driven accounts are required.
• Must understand the fundamentals of marketing and advertising
• Strong Microsoft Office skills (Excel, Word, Outlook, Power Point, One Drive)
• Strong organizational skills, including multitasking and time-management
• Fast-paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused
• Ability to work well under stress of short turn-around deadlines
• Ability to interface with all levels of management, fellow team members, and all internal clients with a high degree of professionalism; strong written and verbal communication skills
Originally posted on Himalayas