Description review
Speech Analyst - Bilingual French (Remote, Any Location, MA)
Foundever · Morocco · back to the listing
HR standards
60/100
needs work
Title ↔ description
79/100
solid
Reads as
Data Analyst
99% confident
What this role officially is
data analyst — ESCO, the EU occupation classification
Data analysts import, inspect, clean, transform, validate, model, or interpret collections of data with regard to the business goals of the company. They ensure that the data sources and repositories provide consistent and reliable data. Data analysts use different algorithms and IT tools as demanded by the situation and the current data. They might prepare reports in the form of visualisations such as graphs, charts, and dashboards.
Also known as: data warehousing analyst, data analysts, data warehouse analyst, data storage analyst
How others title the same work
Large employers
- Operations Insights, Tax Stripe
Startups
- Senior Data Analyst Camber
- Senior Data Analyst Confido
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Speech Analyst – French speaker
Who are we?
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
The Opportunity:
We are seeking a dynamic and experienced Speech Analyst to support the next phase of growth and innovation for Foundever’s markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will combine industry knowledge with your technical capabilities to deliver speech analytics programs for our clients.
As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
Key Responsibilities:
Data Analysis
• Lead analyst for the delivery of speech analytics managed services
• Strong understanding of Call miner platform setup & configuration
• Development and delivery of presentations to client and internal teams, translating complex analysis into clear, actionable recommendations.
• Work with our BI & reporting teams to fine tune insight dashboards, reports, and visualizations in Power BI.
Stakeholder Management
• Partner with clients to understand business objectives and translate them into analytical & insight solutions.
• Present the findings of your analysis to stakeholders
• Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
• Collaborate closely with the Data Science & Engineering, Insight and analytics teams.
Your profile & experience:
• 2+ years of experience in a speech analytics role
• 2+ years experience working with contact centre data is essential
• Fluent in English and French
• Hands on expertise with Call miner analyst and coach modules is a must
• Intermediate knowledge of Power BI data visualisation
• Strong communication skills, both written and verbal, with an ability to influence stakeholders.
• Excellent problem-solving skills and critical thinking ability.
• Ability to work independently and manage multiple projects in a fast-paced environment.
The Package:
• Competitive salary, depending on experience
• 10% bonus based on company and personal performance
• 25 day annual leave + standard bank holidays
• Competitive pension scheme
• Remote working
• Fixed term contract for 12 months with possibility of an extension / permanent role being offered at the end of the fixed term
You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training which will open up career opportunities for the right individual.
Originally posted on Himalayas
Who are we?
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
The Opportunity:
We are seeking a dynamic and experienced Speech Analyst to support the next phase of growth and innovation for Foundever’s markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will combine industry knowledge with your technical capabilities to deliver speech analytics programs for our clients.
As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
Key Responsibilities:
Data Analysis
• Lead analyst for the delivery of speech analytics managed services
• Strong understanding of Call miner platform setup & configuration
• Development and delivery of presentations to client and internal teams, translating complex analysis into clear, actionable recommendations.
• Work with our BI & reporting teams to fine tune insight dashboards, reports, and visualizations in Power BI.
Stakeholder Management
• Partner with clients to understand business objectives and translate them into analytical & insight solutions.
• Present the findings of your analysis to stakeholders
• Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
• Collaborate closely with the Data Science & Engineering, Insight and analytics teams.
Your profile & experience:
• 2+ years of experience in a speech analytics role
• 2+ years experience working with contact centre data is essential
• Fluent in English and French
• Hands on expertise with Call miner analyst and coach modules is a must
• Intermediate knowledge of Power BI data visualisation
• Strong communication skills, both written and verbal, with an ability to influence stakeholders.
• Excellent problem-solving skills and critical thinking ability.
• Ability to work independently and manage multiple projects in a fast-paced environment.
The Package:
• Competitive salary, depending on experience
• 10% bonus based on company and personal performance
• 25 day annual leave + standard bank holidays
• Competitive pension scheme
• Remote working
• Fixed term contract for 12 months with possibility of an extension / permanent role being offered at the end of the fixed term
You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training which will open up career opportunities for the right individual.
Originally posted on Himalayas