Japanese Speaking Customer Service Agent - for Netflix Japan
Limitless Technology Anywhere in the World
Why this grade
This listing scored 67/100, which is a C. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 15 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Headquarters: London
URL: https://www.limitlesstech.com/
Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.
This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home.
You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions.
Key responsibilities include:
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Providing customer support in Japanese by voice
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Helping customers with account, service and technical queries
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Following Netflix support processes and quality standards
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Using online systems and knowledge tools to resolve customer issues
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Delivering a professional, friendly and efficient customer experience
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Completing required training, assessments and programme updates
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Working independently from home while staying connected with the wider support team
What we are looking for:
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Fluent or near-native Japanese language ability
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Strong spoken communication skills
- Comfortable supporting customers by phone
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Confident using online systems and digital tools
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Reliable internet connection and suitable home working environment
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Ability to work independently and follow defined processes
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Customer service experience is useful but not essential
Training:
Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time.
Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.
Working hours:
Once live, the current available service windows are:
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Monday to Friday
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09:00-13:00 JST
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17:00-21:00 JST
Available working patterns and shifts will be confirmed during training.
Earnings:
You will be paid $20 USD per hour during training and the initial live period.
You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 - we want and need to pay you $20 as that means we are hitting our targets!
Freelance arrangement:
This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your PayPal. We do not withhold any earnings for any regulatory requirement. As an independant contractor, all regulatory requirements in your region are your responsibility. We accept freelancers from most countries and regions, however, if your country or region is not 'gig-friendly' it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training.
Apply for this role Opens weworkremotely.com — the link as listed; we have not yet verified it is the employer's own page
Where this listing came from
- 01 Oct 2026 We Work Remotely first sighting
Seen on 1 board over 0 days.