Description review
Sana Consultant
Kainos · United Kingdom · back to the listing
HR standards
53/100
needs work
Title ↔ description
58/100
needs work
Reads as
Customer Success Manager
91% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
At Kainos, we’re problem solvers, innovators, and collaborators — driven by a shared mission to create real impact. We partner with organisations globally to transform how they work, using technology to deliver meaningful change at scale.
As a Sana Consultant, you will play a key role in shaping and delivering AI‑enabled learning and knowledge solutions that help organisations unlock the full potential of their people. Working closely with client stakeholders and multidisciplinary delivery teams, you will design and implement solutions that enhance how organisations access knowledge, automate processes, and continuously learn.
This is a highly collaborative and impactful role where you will directly influence how organisations adopt AI-powered ways of working and drive measurable outcomes.
In this role, you will:
• Work closely with clients to understand business challenges and design AI-driven learning solutions that meet their needs
• Support the end-to-end delivery of Sana engagements, from initial discovery through to implementation and adoption
• Build strong, trusted relationships with stakeholders, acting as a bridge between business and technical teams
• Collaborate with cross-functional teams to configure, deploy and optimise solutions that deliver tangible value
• Support clients in driving adoption and change, ensuring long-term success and impact
• Contribute to the continuous improvement of delivery approaches, helping shape how Kainos scales AI-enabled learning solutions
• Identify opportunities to extend client value and support the growth of long-term customer relationships
What we’re looking for:
• Proven experience working with Sana (essential), including implementation, configuration or customer delivery
• Experience working with Workday (desirable), ideally within a consulting, delivery or customer-facing role
• A naturally curious mindset, with a passion for learning and emerging technologies, particularly AI
• Strong problem-solving skills, with the ability to translate business challenges into practical solutions
• Excellent communication and stakeholder management skills, with the ability to build trust at all levels
• A collaborative approach, with the ability to work effectively across multi-disciplinary teams
• A focus on delivering high-quality outcomes, balancing client needs and commercial considerations
• An adaptable and resilient attitude, comfortable working in dynamic and fast-paced environments
• A genuine motivation to make a meaningful impact and help organisations transform how they learn and work
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Originally posted on Himalayas
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
At Kainos, we’re problem solvers, innovators, and collaborators — driven by a shared mission to create real impact. We partner with organisations globally to transform how they work, using technology to deliver meaningful change at scale.
As a Sana Consultant, you will play a key role in shaping and delivering AI‑enabled learning and knowledge solutions that help organisations unlock the full potential of their people. Working closely with client stakeholders and multidisciplinary delivery teams, you will design and implement solutions that enhance how organisations access knowledge, automate processes, and continuously learn.
This is a highly collaborative and impactful role where you will directly influence how organisations adopt AI-powered ways of working and drive measurable outcomes.
In this role, you will:
• Work closely with clients to understand business challenges and design AI-driven learning solutions that meet their needs
• Support the end-to-end delivery of Sana engagements, from initial discovery through to implementation and adoption
• Build strong, trusted relationships with stakeholders, acting as a bridge between business and technical teams
• Collaborate with cross-functional teams to configure, deploy and optimise solutions that deliver tangible value
• Support clients in driving adoption and change, ensuring long-term success and impact
• Contribute to the continuous improvement of delivery approaches, helping shape how Kainos scales AI-enabled learning solutions
• Identify opportunities to extend client value and support the growth of long-term customer relationships
What we’re looking for:
• Proven experience working with Sana (essential), including implementation, configuration or customer delivery
• Experience working with Workday (desirable), ideally within a consulting, delivery or customer-facing role
• A naturally curious mindset, with a passion for learning and emerging technologies, particularly AI
• Strong problem-solving skills, with the ability to translate business challenges into practical solutions
• Excellent communication and stakeholder management skills, with the ability to build trust at all levels
• A collaborative approach, with the ability to work effectively across multi-disciplinary teams
• A focus on delivering high-quality outcomes, balancing client needs and commercial considerations
• An adaptable and resilient attitude, comfortable working in dynamic and fast-paced environments
• A genuine motivation to make a meaningful impact and help organisations transform how they learn and work
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Originally posted on Himalayas