Description review
Credit Balance Specialist - Digitech - Remote
Sarnova · United States · back to the listing
HR standards
63/100
needs work
Title ↔ description
77/100
solid
Reads as
Bookkeeper
90% confident
What this role officially is
bookkeeper — ESCO, the EU occupation classification
Bookkeepers record and assemble the day-to-day financial transactions of an organisation or company, consisting usually of sales, purchases, payments and receipts. They ensure all financial transactions are documented in the appropriate (day) book and general ledger, and that they are balanced out. Bookkeepers prepare the recorded books and ledgers with financial transactions for an accountant to then analyse balance sheets and income statements.
Also known as: general bookkeeper, accounting technician, book-keeping clerk, accounts clerk, general-ledger bookkeeper, accounting technicians
How others title the same work
Large employers
- Accounts Payable Clerk (Entry Level Opportunity) Canonical
- Accounts Receivable Clerk Canonical
- Accounts Payable Clerk (Entry Level Opportunity) Canonical Ltd.
- Accounts Receivable Clerk Canonical Ltd.
Startups
- Financial Operations Associate Corgi Insurance
What the listing never says
- 26 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.
The ideal candidate is detail oriented, highly organized, and comfortable working in a fast paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech’s commitment to compliance, transparency, and client satisfaction.
Essential Duties and Responsibilities:
• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
• Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit ready financial records
• Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
• Communicate with external stakeholders, including attorneys, no fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation
• Interpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment disposition
• Collaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments
• Ensure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations
• Maintain detailed, accurate notes documenting actions taken, communication, and financial adjustments
• Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager for resolution or process improvement
• Handle mail, emails, and refund correspondence, ensuring proper follow through and documentation
• Support compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standards
• Additional job duties as assigned
Skills/Experience Required:
• Education: High School Diploma or equivalent
• Strong ability to multi task and manage a high volume workload while maintaining accuracy
• Collaborative team player capable of working effectively across internal departments and with external partners
• Professional, pleasant, and confident demeanor in verbal and written communication
• Ability to remain calm, organized, and focused under pressure
• High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously
• Excellent follow through and problem solving abilities
• Strong mathematical skills and comfort handling financial calculations
• Proficiency in reading and interpreting Explanations of Benefits (EOBs)
• Strong attention to detail and commitment to accuracy
• Ability to meet deadlines and maintain high productivity
• Previous experience handling refunds, payment posting, or medical billing is helpful
• Dependable, punctual, and accountable with a strong work ethic
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech
Originally posted on Himalayas
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.
The ideal candidate is detail oriented, highly organized, and comfortable working in a fast paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech’s commitment to compliance, transparency, and client satisfaction.
Essential Duties and Responsibilities:
• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements
• Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit ready financial records
• Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale
• Communicate with external stakeholders, including attorneys, no fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation
• Interpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment disposition
• Collaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments
• Ensure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations
• Maintain detailed, accurate notes documenting actions taken, communication, and financial adjustments
• Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager for resolution or process improvement
• Handle mail, emails, and refund correspondence, ensuring proper follow through and documentation
• Support compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standards
• Additional job duties as assigned
Skills/Experience Required:
• Education: High School Diploma or equivalent
• Strong ability to multi task and manage a high volume workload while maintaining accuracy
• Collaborative team player capable of working effectively across internal departments and with external partners
• Professional, pleasant, and confident demeanor in verbal and written communication
• Ability to remain calm, organized, and focused under pressure
• High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously
• Excellent follow through and problem solving abilities
• Strong mathematical skills and comfort handling financial calculations
• Proficiency in reading and interpreting Explanations of Benefits (EOBs)
• Strong attention to detail and commitment to accuracy
• Ability to meet deadlines and maintain high productivity
• Previous experience handling refunds, payment posting, or medical billing is helpful
• Dependable, punctual, and accountable with a strong work ethic
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech
Originally posted on Himalayas