Description review
Negotiations Escalations (Legal) Specialist
Beyond Finance · USA · back to the listing
HR standards
57/100
needs work
Title ↔ description
64/100
needs work
Reads as
Unclear
no confident match
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
Our Negotiations Escalations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts placed with Law Firms for the best possible savings.
This role requires the judgment to interpret legal correspondence — summonses, complaints, and settlement demands — and translate it into an informed negotiation strategy, all while operating within a strict regulatory and compliance framework. The ideal candidate is a sharp communicator and relationship-builder who is comfortable working under legal deadlines and pressure, and who takes real satisfaction in helping clients move toward financial freedom.
What You’ll Do
• Establish and maintain strong relationships with attorneys and paralegals at Law Firms to effectively negotiate delinquent accounts on behalf of clients to cease further legal action.
• Manage a portfolio of accounts simultaneously — including escalated portfolios with active lawsuits or imminent legal action
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Handle approximately 25-35 outbound/inbound calls daily (minimum of 4 hours a day of on the phone time)
• Review legal documents (such as summons, complaints, and settlement demands) to determine legal status and to confirm settlement status.
• Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
• Participate in additional duties and special projects as required.
• Consistently meet or exceed monthly settlement and compliance goals.
Qualifications
• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or relevant work experience is preferred.
• Exceptional communication skills, including listening, verbal, and written abilities.
• Proven success working in a metrics-driven, KPI focused environment is preferred.
• Ability to thrive in a fast-paced environment.
• Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
• A deep passion for assisting others, with a client-focused approach.
• Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.
The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. In addition to base salary, this position qualifies for commission. Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan. Full-time employees hired into this position are eligible for health care benefits shown here.
Base Salary Range
$21—$21 USD
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
Our Negotiations Escalations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts placed with Law Firms for the best possible savings.
This role requires the judgment to interpret legal correspondence — summonses, complaints, and settlement demands — and translate it into an informed negotiation strategy, all while operating within a strict regulatory and compliance framework. The ideal candidate is a sharp communicator and relationship-builder who is comfortable working under legal deadlines and pressure, and who takes real satisfaction in helping clients move toward financial freedom.
What You’ll Do
• Establish and maintain strong relationships with attorneys and paralegals at Law Firms to effectively negotiate delinquent accounts on behalf of clients to cease further legal action.
• Manage a portfolio of accounts simultaneously — including escalated portfolios with active lawsuits or imminent legal action
• Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
• Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
• Demonstrate excellent time management and multitasking skills to efficiently manage account queues.
• Handle approximately 25-35 outbound/inbound calls daily (minimum of 4 hours a day of on the phone time)
• Review legal documents (such as summons, complaints, and settlement demands) to determine legal status and to confirm settlement status.
• Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs.
• Participate in additional duties and special projects as required.
• Consistently meet or exceed monthly settlement and compliance goals.
Qualifications
• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or relevant work experience is preferred.
• Exceptional communication skills, including listening, verbal, and written abilities.
• Proven success working in a metrics-driven, KPI focused environment is preferred.
• Ability to thrive in a fast-paced environment.
• Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
• A deep passion for assisting others, with a client-focused approach.
• Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.
The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. In addition to base salary, this position qualifies for commission. Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan. Full-time employees hired into this position are eligible for health care benefits shown here.
Base Salary Range
$21—$21 USD
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.