Why this grade
This listing scored 66/100, which is a C. It lost the most ground on pay transparency.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 70 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Entry level Mid level Full Time
Fruitful is the financial membership that transforms every paycheck into progress—guided by experts and powered by AI automation. Through our proprietary Money Map, Fruitful converts financial advice into a personalized money system that automates someone's entire financial life with a single click—closing the long-standing execution gap in financial planning. Members partner with a dedicated CERTIFIED FINANCIAL PLANNER® who designs and oversees their Money Map, allocating income across bills, spending, savings, and investments, putting their money on autopilot to drive measurable progress.
We're looking for an incredible person to join our Hospitality team and help push Fruitful forward.
Fruitful has the opportunity to be more affordable, accessible, and comprehensive than anyone in the industry, and it starts with a world-class member experience… Ready to help us build it?
Hospitality @ Fruitful
Our Hospitality team goes beyond traditional customer service, offering members exceptional care at every step of their journey. As a Member Support Specialist, you'll be the consistent, knowledgeable voice our members rely on — handling day-to-day support while helping us build the systems, documentation, and processes that will shape how this function grows.
As Member Support Specialist, you will:
- Own the member support queue end-to-end — triaging, responding to, and resolving inbound email inquiries with care and consistency
- Handle phone callbacks from our main support line, returning calls within defined SLA windows
- Manage membership and account inquiries including cancellations, billing questions, banking and account servicing issues
- Identify and escalate issues that require input from our Guidance, Bank / Investing Ops, or Engineering teams
- Contribute to building our internal knowledge base, macro library, and documentation
- Flag recurring issues and help develop solutions so the same problems stop landing in the queue
- Work a set schedule of 9am-6pm PT, four weekdays plus one weekend day. Remote from any time zone; hours are anchored to 9am-6pm PT (e.g., 12-9pm ET). Schedule may change in the future as different needs arise.
Your Background & Values
- 2–3 years of experience in a member-facing, customer-facing, or support role
Strong written communication skills — you write clearly, warmly, and without jargon
A genuine care for the people you're helping, not just closing tickets but actually solving problems
Highly organized and able to manage your own time and priorities in a remote environment
Energized by process and improvement — you notice when something keeps breaking and want to fix it
Comfortable with ambiguity and working somewhere that's still being figured out
Familiarity with a support tool like Zendesk, Intercom, or Freshdesk is a plus
Experience in fintech, banking, or financial services is preferred
Compensation and Benefits
- Competitive compensation package including salary and equity
Flexible, self-directed time-off
Fully remote
Work-from-home setup stipend
401(k) program with company match
Comprehensive health benefits package with a substantial employer subsidy
Fruitful is building a team that seeks to represent the diversity of our member base. We are an equal opportunity employer and strongly encourage applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Where this listing came from
- 02 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.