Description review
AH Track and Trace Operator (part-time)
Zelh · Netherlands · back to the listing
HR standards
60/100
needs work
Title ↔ description
63/100
needs work
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Trackand Trace Operator for a third-party logistics company.
Responsibilities:
• Daily communication with drivers and customers
• Notifying appropriate parties of any issues
• Inputting updates into the system
• Answering incoming calls from clients
• Scheduling appointments
• Maintaining current knowledge of market trends in the transportation marketplace
• Other duties as required by business needs or as assigned
Workingconditions:
• Working schedule: Fri-Sat-Sun 9 pm-6 am EST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
Requirements
• 1+ years of experience in the customer support field
• TMS McLeod
• English level - upper-intermediate or higher
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Expert knowledge of team members' roles and responsibilities
• Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within the company, and support a team environment
• TMS McLeod
• Must possess strong organizational and time management skills to meet department goals and deadlines
• Must be punctual and have excellent attendance
Highlights
TMS McLeod
Originally posted on Himalayas
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Trackand Trace Operator for a third-party logistics company.
Responsibilities:
• Daily communication with drivers and customers
• Notifying appropriate parties of any issues
• Inputting updates into the system
• Answering incoming calls from clients
• Scheduling appointments
• Maintaining current knowledge of market trends in the transportation marketplace
• Other duties as required by business needs or as assigned
Workingconditions:
• Working schedule: Fri-Sat-Sun 9 pm-6 am EST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
Requirements
• 1+ years of experience in the customer support field
• TMS McLeod
• English level - upper-intermediate or higher
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Expert knowledge of team members' roles and responsibilities
• Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within the company, and support a team environment
• TMS McLeod
• Must possess strong organizational and time management skills to meet department goals and deadlines
• Must be punctual and have excellent attendance
Highlights
TMS McLeod
Originally posted on Himalayas