Description review
Senior Manager of Customer Growth
Archive · USA · back to the listing
HR standards
61/100
needs work
Title ↔ description
60/100
needs work
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world's most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence.
The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We're building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you're excited to change consumer behavior for the better, we'd love to meet you.
About the role…
You'll own the GMV outcome for a portfolio of roughly 15 of Archive's mid-tier brand partners, including names like Sam Edelman, Hanna Andersson, and Sur La Table, representing a combined ACV of about $1.55M with the potential to grow 30-50% year over year. This is a relationship-first role for someone who thrives managing a high-volume book of accounts, balancing competing priorities with ease, and building real trust with brand stakeholders. You'll bring tenacity and optimism to every conversation, helping brands see the opportunity in resale and turning hesitation into buy-in.
Responsibilities
Relationship management
•
Build and maintain relationships with brand stakeholders across your portfolio
•
Run a regular cadence with brands (1-2x/month meetings, 2-4 QBRs/year)
•
Represent Archive to senior brand stakeholders, including executives who join QBRs alongside Commercial leadership
•
Navigate difficult conversations; missed targets, scope disputes, and escalations
Commercial strategy
•
Own the growth thesis and expansion strategy for each brand in your portfolio
•
Lead expansion conversations within existing markets; partner with Commercial leadership on expansion into new markets (e.g. EU)
•
Build out analytics, forecasting, and P&L creation (line by line) to track and drive profitability across your portfolio
•
Develop business cases for strategic bets and pitch upsells
•
Partner with Sales and Commercial leadership on contract motions and pricing
Cross-functional collaboration
•
Partner with Marketing on cross-functional initiatives, including collaborating on our brand summit and helping source and coordinate event speakers
•
Work closely with our Customer Success team to help resolve escalated support and site issues affecting your brands' storefronts
•
Coordinate with our CX team as needed on matters that intersect with the B2C customer experience
•
Work cross-functionally with Product to prioritize high-impact, high-profit features for brand portfolio
Requirements
•
Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts, in a customer success, account management, or commercial role
•
Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book
•
Charismatic, tenacious, and optimistic; comfortable navigating pushback and selling stakeholders on new ideas
•
Executive presence; able to comfortably engage with senior brand stakeholders in settings like QBRs
•
A self-directed leader who takes full ownership of their accounts, tests new ideas without waiting to be pushed, and brings creative, scrappy problem-solving to a role where the tools you need don't always exist yet
•
Fluent with AI tools and motivated to go deeper- prototyping new reports, workflows, and tooling in Claude for the team
Nice to have
•
Experience in e-commerce, retail, or the resale/recommerce industry
•
Background in a high-growth B2B SaaS or marketplace environment
The expected annual base salary range for this position is $120,000- 140,000, and is eligible for variable compensation. Compensation varies based on a variety of factors which include (but aren't limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment.
Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. We're a small team with low egos and high agency, working on a problem that actually matters- and having a lot of fun doing it.
This is a remote role open across the continental US. We have offices in New York and the SF Bay Area, with hybrid options for those nearby.
We consider applicants of all backgrounds. If you are excited about what we're building but don't meet some of the criteria above, please don't let that discourage you from applying. Please note that we are unable to accept applications from candidates outside of the US at this time.
The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We're building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you're excited to change consumer behavior for the better, we'd love to meet you.
About the role…
You'll own the GMV outcome for a portfolio of roughly 15 of Archive's mid-tier brand partners, including names like Sam Edelman, Hanna Andersson, and Sur La Table, representing a combined ACV of about $1.55M with the potential to grow 30-50% year over year. This is a relationship-first role for someone who thrives managing a high-volume book of accounts, balancing competing priorities with ease, and building real trust with brand stakeholders. You'll bring tenacity and optimism to every conversation, helping brands see the opportunity in resale and turning hesitation into buy-in.
Responsibilities
Relationship management
•
Build and maintain relationships with brand stakeholders across your portfolio
•
Run a regular cadence with brands (1-2x/month meetings, 2-4 QBRs/year)
•
Represent Archive to senior brand stakeholders, including executives who join QBRs alongside Commercial leadership
•
Navigate difficult conversations; missed targets, scope disputes, and escalations
Commercial strategy
•
Own the growth thesis and expansion strategy for each brand in your portfolio
•
Lead expansion conversations within existing markets; partner with Commercial leadership on expansion into new markets (e.g. EU)
•
Build out analytics, forecasting, and P&L creation (line by line) to track and drive profitability across your portfolio
•
Develop business cases for strategic bets and pitch upsells
•
Partner with Sales and Commercial leadership on contract motions and pricing
Cross-functional collaboration
•
Partner with Marketing on cross-functional initiatives, including collaborating on our brand summit and helping source and coordinate event speakers
•
Work closely with our Customer Success team to help resolve escalated support and site issues affecting your brands' storefronts
•
Coordinate with our CX team as needed on matters that intersect with the B2C customer experience
•
Work cross-functionally with Product to prioritize high-impact, high-profit features for brand portfolio
Requirements
•
Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts, in a customer success, account management, or commercial role
•
Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book
•
Charismatic, tenacious, and optimistic; comfortable navigating pushback and selling stakeholders on new ideas
•
Executive presence; able to comfortably engage with senior brand stakeholders in settings like QBRs
•
A self-directed leader who takes full ownership of their accounts, tests new ideas without waiting to be pushed, and brings creative, scrappy problem-solving to a role where the tools you need don't always exist yet
•
Fluent with AI tools and motivated to go deeper- prototyping new reports, workflows, and tooling in Claude for the team
Nice to have
•
Experience in e-commerce, retail, or the resale/recommerce industry
•
Background in a high-growth B2B SaaS or marketplace environment
The expected annual base salary range for this position is $120,000- 140,000, and is eligible for variable compensation. Compensation varies based on a variety of factors which include (but aren't limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment.
Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. We're a small team with low egos and high agency, working on a problem that actually matters- and having a lot of fun doing it.
This is a remote role open across the continental US. We have offices in New York and the SF Bay Area, with hybrid options for those nearby.
We consider applicants of all backgrounds. If you are excited about what we're building but don't meet some of the criteria above, please don't let that discourage you from applying. Please note that we are unable to accept applications from candidates outside of the US at this time.